Air freight

With over 4,000 daily shipment across a comprehensive global partner network, Qantas Freight can move your goods reliably and economically to more than 500 destinations worldwide.

Your freight - three options for general shipments

Q-GO Priority – when an urgent delivery is required, you choose your preferred flight. And we do the rest, ensuring your goods are prioritised above all other cargo on the Qantas flight of your choice. Recommended for all urgent freight.

Q-GO Express – when your goods need to move a bit faster than usual, we can offer express handling, both on the ground and in the air. Ideal for fulfilling online orders speedily.

Q-GO Classic – when reliable, cost effective delivery is more than sufficient. Ideal for large scale shipments and supply chains that are time critical but not urgent. 

We also have a range of specialist and custom options including:

  • Q-GO Fresh - for shipments of fresh meats, seafood, fruit, vegetables, flowers and plants
  • Q-GO Pets and Animals - for when you need to ship your furry friends or other animals 

Domestic service times

Booking and acceptance times apply to capital cities and Qantas flights only. Weights indicated below apply to total shipment.

Q-GO Priority

Don't have account with us? You'll be required to lodge your freight items an additional 30 minutes prior to departure and present two forms of identification at lodgement.

Q-GO Priority domestic service times
  Weight
Up to and including 50kg More than 50kg
Booking
Minutes before departure
75 90

Acceptance
Minutes before departure

Account customer: 45

Account customer: 60

Non-account customer: 75

Non-account customer: 90

From 1 Jul 2020, domestic freight originating from Adelaide, Brisbane, Melbourne, Perth and Sydney must either be pre-screened and presented with a Consignment Security Declaration (CSD) or screened at the freight terminal.  Find out more.

Lodgement times for these ports are listed below.

Acceptance - Pre-screened freight
Minutes before departure

45
60
Acceptance - Screening at terminal
Minutes before departure
Account customer: 60
Account customer: 75
Non-account customer: 90
Non-account customer: 105
Collection
Minutes after arrival
45 60

Q-GO Express

  • Freight accepted before 10am will be available for collection no later than 5pm same day in mainland capital cities only and not applicable ex Perth or Darwin.
  • Freight accepted after 10am will be available for collection the next day, but no later than midday.

Q-GO Classic

  • 2-day service
  • Freight accepted in the am will be available for collection pm the next day
  • Acceptance and collection Monday – Saturday between 9am and 5pm only.

Important information

  • Times may vary in some regional ports and additional handling time is required for dangerous goods shipments
  • Shipments over 50kg are subject to available wide body capacity
  • Service times are an estimate only and may be subject to change.

International service times

Shipper loaded - Passenger flights

Freight in a crate - Passenger flights

Booking

Minutes before departure

240

Acceptance

Minutes before departure

120

Collection

Minutes after arrival

120

Booking

Minutes before departure

180

Acceptance

Minutes before departure

90

Collection

Minutes after arrival

75

Booking

Minutes before departure

240

Acceptance

Minutes before departure

120

Collection

Minutes after arrival

120

Shipper loaded - Freighter flights

Freight in a crate - Freighter flights

Booking

Minutes before departure

240

Acceptance

Minutes before departure

240

Collection

Minutes after arrival

120

Booking

Minutes before departure

Not available

Acceptance

Minutes before departure

Not available

Collection

Minutes after arrival

Not available

Booking

Minutes before departure

240

Acceptance

Minutes before departure

240

Collection

Minutes after arrival

120

Loose freight - Passenger flights

Loose freight - Passenger flights

Booking

Minutes before departure

240

Acceptance

Minutes before departure

180

Collection

Minutes after arrival

240

Booking

Minutes before departure

180

Acceptance

Minutes before departure

90

Collection

Minutes after arrival

90

Booking

Minutes before departure

240

Acceptance

Minutes before departure

180

Collection

Minutes after arrival

240

Loose freight - Passenger flights (without a valid security declaration)

Loose freight - Passenger flights - USA bound only, without a valid security declaration

Booking

Minutes before departure

420

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

240

Booking

Minutes before departure

360

Acceptance

Minutes before departure

270

Collection

Minutes after arrival

90

Booking

Minutes before departure

420

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

240

Loose freight - Freighter flights

Loose freight - Freighter flights

Booking

Minutes before departure

360

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

480

Booking

Minutes before departure

Not available

Acceptance

Minutes before departure

Not available

Collection

Minutes after arrival

Not available

Booking

Minutes before departure

360

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

480

Loose freight - Freighter flights (without a valid security declaration)

Loose freight - Freighter flights

Booking

Minutes before departure

540

Acceptance

Minutes before departure

540

Collection

Minutes after arrival

480

Booking

Minutes before departure

Not available

Acceptance

Minutes before departure

Not available

Collection

Minutes after arrival

Not available

Booking

Minutes before departure

540

Acceptance

Minutes before departure

540

Collection

Minutes after arrival

480

Important information

  • Additional handling time is required for dangerous good shipments
  • Service times apply to Qantas Freight products on Qantas flights only, and are estimates, subject to change.
  • Service times apply to international Qantas Freight terminals located in Australia and LA only
  • Jetstar service: freight is accepted 240 minutes prior to departure for all freight with a valid security declaration
  • Jetstar service: freight is accepted 360 minutes prior to departure for all freight without a valid security declaration

Equipment and facilities

Got a horse, heifer or hippo to shift? Specialist animal handling personnel and facilities are available at selected locations.

Valuable freight needing security? We have restricted strong rooms and safes available at selected locations, by prior arrangement.

We have coolrooms, freezers and re-icing facilities available at selected locations for perishable freight or pharmaceutical products.