IMPORTANT INFORMATION REGARDING PET TRAVEL
Pet travel opportunities will continue to be limited due to reduced capacity across Australia and we appreciate your understanding during these challenging times.
At Qantas, safety is our first priority and our pet travel policies have been designed to protect the wellbeing of all pets who travel with us.
Animals with shortened or flattened noses, known as brachycephalic, snub-nosed or flat-faced breeds, are becoming a more popular pet choice around the world. These breeds have a significantly higher risk of health complications due to their short snouts and compromised respiratory systems, known as Brachycephalic Obstructive Airway Syndrome (BOAS). Breathing difficulties intensify in warmer conditions, when pets are anxious due to unfamiliar surroundings or when unacclimated to their transport container.
When considering transporting your snub-nosed/flat-faced pet by air, we recommend you review the important information provided by the RSPCA and visit the website of your selected pet travel specialist. Additional information on pet transport by air can be found on the IATA website.
We’ve also listed some general tips on how best prepare your pet for travel, especially in extreme weather conditions.
The list of brachycephalic breeds covered by this policy are listed below and we've removed the restriction on cross-breeds.
||French Bulldog||Exotic Shorthair|
|American Bully||Japanese Chin/Japanese Spaniel||Persian/Himalayan|
|American Bulldog||Lhasa Apso|
|Australian Bulldog||Neapolitian Mastiff|
|Brussels Griffon/Griffon Bruxellois||Chinese Pug|
|British/English Bulldog||Dutch Pug|
|Dogue De Bordeaux
||Shih-Zhu (Tsu) (Tzu)
|English Toy Spaniel/King Charles Spaniel
|French Mastiff||Valley Bulldog
Our pet travel policy for brachycephalic (snub-nosed/flat-faced) breeds has been developed in consultation with industry experts and pet travel specialists to minimise the inherent risks associated with carrying these types of breeds.
The following restrictions apply:
All other travel conditions remain in place whilst the review is ongoing. Terminal teams will be enforcing travel restrictions for these breeds which include, where possible, travelling only on early morning or evening flights.
To arrange air transport for your brachycephalic pet, you’ll need to use one of the Qantas Freight-approved pet travel specialists. These agents will manage your booking and advise you of all the relevant conditions and documentation you’ll need before you fly.
The pet travel specialists listed below can of course manage the travel requirements for all types of pets and animals, not just brachycephalic breeds, so select an agent from the list below when you need to arrange any pet transport.
* Toll Air Express offer general pet and animal travel services only, which excludes brachycephalic breed movements.
|All Animal Transport
Phone: (07) 3803 3320
|All Care Pet Transport
Phone: (08) 9454 5736
Phone: 1300 514 488
|Aussie Pet and Animal Travel
Phone: (07) 3200 1732
Phone: 1300 900 400
|Domestic Pet Transport
1300 359 697
|Easy Pet Flight
Phone: 1800 512 136
|Pet Carriers International
Phone: (02) 9700 7223
|Pet Express Transport Services (PETS)
Phone: 1300 073 839
Phone: 0492 983 130
Phone: (08) 9455 1249
|Total Animal Logistics
Phone: 1300 650 695
Phone: 1300 976 037
|APC Asia Pacific Cargo
Phone: +65 6542 4455 (Singapore)
|Ferndale Kennels & Cattery
Phone: +852 2971 9330 (Hong Kong)
|Jason’s Pet Relocation
Phone: +65 8112 3290 / +65 9271 6434 (Singapore)
Phone: +65 6482 0084 (Singapore)
|Pampered Pets Relocation & Lodging
Phone: +65 6694 0936 (Singapore)
Phone: +65 9655 4995 (Singapore)
|Pet Export Vet
Phone: +852 2403 9628 (Hong Kong)
Phone: +65 9181 5071 (Singapore)
Phone: +65 6338 7665 (Singapore)
Phone: +65 81189620 (Singapore)
Phone: 0800 423 767
|AirCare Pet Services
Phone: 09 277 6043
Phone: 0800133 252
Phone: +64 (03) 359 6888
|Elite Pet Services
Phone: 021 0264 2547
Phone:+64 (03) 312 6417
Phone: 0800 311 742
Phone: +64 (09) 256 0999
|Star Pet Travel
Phone: +64 3 327 7015
Phone: +64 (04) 387 8003
|All Paws Express
Phone: +1 (800) 626-5023
|Casa Fairview Canines
Phone: +1 (310) 742 2242
|Global Pet Alliance
Phone: +1 (239) 344 8959
Phone: +1 (203) 227 7452
|Kennel Club LAX
Phone: +1 (310) 338 9166
|Pet Express Animal Transport
Phone: +1 (415) 821 7111
Phone: +1 (512) 362 6100
|Sevenoaks Animal Logistics
Phone: +1 (403) 650 9408
If you would like to be able to move specialist breeds, your company must be a member of the International Pet and Animal Transportation Association (IPATA) or the Animal Transport Association (ATA) and have the ability to:
For more information, send us an email with your company details and we’ll be in touch.
To be able to perform all other pet or animal movements, you will first need to open an account with us. Simply visit our page on how to open a business account and follow the instructions.
Your pet transport specialist will provide you with the crate you need for your pet’s travel. Please note that these breed types require larger crates than other pets of similar size due to their compromised respiratory systems. We recommend that these breeds travel in a crate that is a minimum of 10% larger than the standard, IATA-approved crate sizing specifications on domestic flights.
Q: What do I need to consider when planning to travel if my pet is a brachycephalic (snub-nosed/flat-faced) breed?
A: Due to the compromised respiratory systems of these particular breeds, these pets are at significantly higher risk of health complications, especially when travelling. Specific travel policies are in place to ensure the welfare of these breeds. We recommend you speak to one of the Qantas-Freight approved pet travel specialists who will help you prepare for the trip.
Q: Can I book my brachycephalic (snub-nosed/flat-faced) pet with Qantas Freight online?
A. No. Due to the compromised respiratory systems of these particular breeds, these pets are at significantly higher risk of health complications, especially when travelling. To protect the wellbeing of these pets, all transport for snub-nosed/flat-faced breeds must be booked through a Qantas Freight-approved pet travel specialist who will conduct all the necessary pre-flight checks and suitable container requirements to ensure your pet is fit and comfortable for travel.
Q: Why can’t I access the accompanied rate if my pet is a snub-nosed/flat-faced breed and I'm travelling as well?
A. Qantas Freight has revised the travel policy for snub-nosed/flat-faced breeds and all bookings must be made with a Qantas Freight-approved pet travel specialist. These agents set their own pricing for pet travel. Due to the nature of the breed, agents need to have flexibility to select the most suitable time for the pet to travel which may differ from the flight the passenger has booked.
Q: My pet is on the brachycephalic breed list. How do I make a booking?
A. Bookings for your pet must be made with a Qantas Freight-approved pet travel specialist.
Q: I used to be able to book online at qantasfreight.com. Why do I now have to book my brachycephalic pet through a third party?
A. Due to the compromised respiratory systems of these particular breeds, your pet has a significantly higher risk of health complications when travelling. Pet travel specialists have on-site vet support and can conduct all the necessary pre-flight checks to ensure your pet is fit to travel. The specialist you select will also choose the most appropriate flight to book and manage the booking on your behalf. This policy is designed to provide additional assurance when considering transport for these particular breeds.
Q: Why are bookings through your preferred agents much more expensive than the last time I booked with Qantas?
A. These agents set their own price for pet travel to cover the cost of the flight and the additional services they offer such as qualified vetenary support to ensure your pet is fit to travel.
Q: I can arrange to get vet clearance for my pet. Can I then book direct with Qantas Freight?
A. No. To ensure a consistent policy is applied, all transport for snub-nosed/flat-faced breeds must be booked through a Qantas Freight-approved pet travel specialist as they can conduct all the necessary pre-flight checks to certify that your pet is fit to travel.
Q: I don’t want to book my brachycephalic pet through a third party. Can I book my pet through Qantas?
A.No. To ensure a consistent policy is applied, all transport for snub-nosed/flat-faced breeds must be booked through a Qantas Freight-approved pet travel specialist as they can conduct all the necessary pre-flight checks to certify that your pet is fit to travel.
Q: I need to travel with my pet on a route which is not listed in the flights available to brachycephalic breeds? How do I book?
A. Unfortunately, our policy only allows for travel between selected domestic city pairs at this stage. Our review is ongoing and we expect to progressively remove the restrictions for other ports when the review is complete.
Q. Does the temporary suspension still apply to cross-breeds?
A. No. All cross-breeds are no longer included in the list of at risk breeds and can be booked online or through a pet specialist.
Q: When will these travel restrictions be lifted?
A. Our review is ongoing and we expect to progressively remove the restrictions for other ports when the review is complete.
Q: How far can my brachycephalic pet travel when I book with the pet travel specialist?
A. Your pet can tavel up to two sectors on Qantas-operated flights only. We do not offer transfers to or from other carriers.