Extreme weather

Australia's climate can vary a great deal from place to place. For your pet's safety, it's important to consider the expected weather conditions at the departure, arrival and transfer ports, especially during the hot summer months. 


The significant reduction in the number of Qantas domestic and international flights means pet travel opportunities are severely constrained. With additional flying still under review, capacity for pet and animal travel will continue to be extremely limited.

We appreciate your understanding during these challenging times.

Owners should consider avoiding booking pet travel during the hottest parts of the day. We strongly recommend that when forecasted temperatures are expected to be above average, customers review their plans and if possible, change flights to either early morning or late afternoon/evening departure.
Each pet is unique and can react very differently to the environment around them, especially when travelling. Some breeds can experience heightened anxiety levels both prior to and during the flight. Owners are best placed to determine their pets' suitability to travel and should consider all factors when determining the best time to travel. 

We've included some flight tips below to help ensure you and your pet are adequately prepared for the flight. 

Extreme weather policy

When temperatures are forecast to exceed 35°C, we'll rebook or cancel any pet booking without penalty. If you feel the weather won’t be suitable for your pet, let us know by sending us an email with your AWB number or call us on 13 12 13 and we’ll rebook your pet on another flight at no additional air freight cost.

Find more information on our Animal transport page or visit our FAQs