Domestic travel

Things to consider

IMPORTANT INFORMATION REGARDING PET TRAVEL

The significant reduction in the number of Qantas domestic and international flights means pet travel opportunities are severely constrained. With additional flying still under review, capacity for pet and animal travel will continue to be extremely limited.

Our online booking portal for pets and animals has been temporarily disabled and customers will now be required to book their domestic pet travel through one of our preferred pet travel specialists. More information can be found in our FAQs.

We appreciate your understanding during these challenging times.

Fitness and eligibility to fly

Your pet needs to be fit, healthy and able to cope with being confined for an extended period of time. For this reason, we recommend talking to your vet and having an assessment carried out before booking any travel arrangements.

If your pet appears sedated, unwell, injured, heavily pregnant or aggressive, we can’t accept it for travel.

All pets need to be at least 12 weeks old and for pets older than 12 years, you’ll need a certificate stating your pet is healthy enough to fly.

Dog breeds - restrictions and conditions

Brachycephalic (snub-nosed/flat-faced) breeds must be booked through selected pet travel specialists. Health requirements and flight restrictions apply. Find out more

Certain breeds of dogs cannot be imported into Australia as they’re classified as ‘dangerous animals’ under federal legislation, including:

  • Pit Bull and American Pit Bull terriers
  • Dogo Argentino
  • Japanese Tosa
  • Brazilian Fila and Mastiff
  • Presa Canario.

American Staffordshire Terriers must be transported in a CR-82 reinforced cage or an airline approved guard dog cage before flying.

Booked and actual flight may differ

We do all we can to make sure your pet’s air travel goes as smoothly as possible.

However, due to the dynamic nature of airport operations there may be occasions where a flight is subject to delays or your pet is placed on a different flight.

Conditions of carriage

There are strict guidelines regarding the transportation of pets by air.  Airlines and transport providers – in consultation with animal welfare agencies and veterinary practitioners – have created the (IATA) Live Animal Transport Regulations to standarise the policies surrounding pet travel by air.

Insurance

Qantas Freight does not provide insurance for your pet’s travel. Please contact an insurance company offering such cover to consider the conditions, premium, exclusions and options available.

Pet travel specialists

You also have the option of using a pet travel specialist for your pet's travel. They will manage everything you need to arrange from booking to documentation and even drop off and collection of your pet. Just mention you’d like your pet to fly on a Qantas aircraft.

Organising travel crates

TIP: One way to prepare your pet for air travel is by ensuring they spend time in their crate beforehand. A good way of doing this is by letting them sleep in their travel crate a few nights before they fly.

You’ll need to provide your own crate or hire one through an animal transport company, ensuring it is airline-approved and complies with IATA requirements:

  • Your pet must be able to stand, sit and turn around in a natural manner inside
  • There must be a refillable water container attached.

If flying with your pet, the first crate will receive our discounted pet travel price. Additional crates or any crate over 65kg (including your pet) will be charged at the standard rate for pets travelling on their own. See these FAQs for more information.

Day of travel

What to bring

  • A copy of your pet booking confirmation (printed or on your smartphone)
  • Current photo ID
  • A completed Live Animal shipper’s statement and acknowledgment form
  • A crate with a water bowl attached firmly on the inside in the upright position that complies with IATA and Qantas requirements
  • Proof of travel if you’re flying with your pet (itinerary, e-ticket or boarding pass)

Check-in procedure

  • Drop your pet off at the Qantas Freight terminal 90 to 120 minutes before flight departure
  • We’ll check the breed, age and health of your pet, and secure the crate for travel
  • We’ll verify that the weight and dimensions of the crate match your booking to finalise the cost
  • If you haven’t prepaid, we accept EFTPOS and credit cards in major freight terminals
  • If you’re travelling on the same flight you can proceed to the passenger terminal

Arrival and collection

  • You can track your pet’s journey using the air waybill number
  • Pets should be collected from the domestic Qantas Freight terminal
  • Pets are usually ready for collection around 45 to 90 minutes after flight arrival
  • For regional ports, please collect your pet 10 - 30 minutes after the inbound flight has departed
  • Remember to bring your photo ID

Service times

  • Booking - Anytime up to two hours before scheduled departure 
  • Acceptance - No earlier than two hours before scheduled departure. We recommend a minimum 90 minutes before flight departure. 
  • Collection - For local ports, please collect your pet 45 to 90 minutes after flight arrival.
  • Collection - For regional ports, please collect your pet 10 - 30 minutes after the inbound flight has departed.

Please note that time periods are an estimate only and may be subject to change.

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