International booking user guides

Take control of your international freight movements. You can now book and amend all general international freight bookings online.  

Overview

Our international online booking portal has new features and added functionality, creating a better online experience and putting you more in control. Fewer steps, simpler navigation and summarised displays mean that making new, or managing existing bookings has never been easier.

We've created user guides for new bookings, allotments and managing bookings which help explain the new functionality.

International bookings

Making international bookings online has never been easier. It's as simple as:

  1. Enter your freight details
  2. Select your preferred flight
  3. Add contact details then click 'book'

Our International Booking and Template user guide summarises all the key steps and the added functionality. 

You can make changes or cancel your bookings online.  Please ensure you have your AWB details handy.  Any cancellations made within 48 hours of scheduled departure will incur a fee

Allotments

Allotment booking features have been enhanced to speed up the booking process for customers with access to allotment bookings. The Allotment Bookings user guide highlights the new functionality for standard allotment bookings.

To make a bulk booking, select ‘Quick Booking’ > apply a filter so that only the allotments you’d like to use are on the page.

To complete a booking in bulk, you need to complete only the relevant allotment information. If you were to proceed on this page without a filter, you would need to complete all allotment information before submitting the booking. 

Manage bookings

View and edit your bookings at any time. Simply log in and select the Manage Your Bookings option. You’ll find all your upcoming bookings listed in date order, with sort functionality allowing you to change how you view the information.  Everything is captured in a single page, making it easy to review, validate or amend your upcoming bookings. 

Once we receive your online booking request and you've opted in to receive notifications, we’ll send you automatic updates every step of the way – from booking confirmation to daily pre-departure emails in the days prior to flight departure. You can review, amend and validate your bookings with one click from the daily email reminders. Remember, fees apply to cancellations or no-shows. 

Our Manage Your Bookings user guide highlights all you need to know.  

Exceptions

For some freight movements, bookings will still need to be made via our Customer Service team. Fees will not apply for bookings made over the phone or via email for the following international and domestic (if applicable) bookings:

  • Flights departing within 24 hours
  • Dangerous goods, including radioactive material
  • Special moves including firearms and valuable cargo
  • Itineraries which include interline (081 and other airlines) or trucking sectors (within AU or overseas)
  • Units and loose bookings on the same MAWB
  • Oversize bookings
  • Splitting bookings
  • Human remains