International bookings

Take control of your international freight movements. You can now book and amend all general international freight bookings online.  


Our international online booking portal has new features and added functionality, creating a better online experience and putting you more in control. Fewer steps, simpler navigation and summarised displays mean that making new, or managing existing bookings has never been easier.

We've created user guides for new bookings and allotments which help explain the new functionality.

International bookings

Making international bookings online has never been easier. It's as simple as:

  1. Enter your freight details
  2. Select your preferred flight
  3. Add contact details then click 'book'

Our International booking & template guide summarises all the key steps and the added functionality. 

You can make changes or cancel your bookings online.  Please ensure you have your AWB details handy.  Any cancellations made within 48 hours of scheduled departure will incur a fee


Allotment booking features have been enhanced to speed up the booking process for customers with access to allotment bookings. The Allotment Bookings user guide highlights the new functionality for standard allotment bookings.

To make a bulk booking, select ‘Quick Booking’ > apply a filter so that only the allotments you’d like to use are on the page.

To complete a booking in bulk, you need to complete only the relevant allotment information. If you were to proceed on this page without a filter, you would need to complete all allotment information before submitting the booking. 

Manage bookings

We've created a whole new experience for you to manage international shipments and a new user guide will be available shortly.  More information on the redesigned page can be found here.


For some freight movements, bookings will still need to be made via our Customer Service team. Fees will not apply for bookings made over the phone or via email for selected international and domestic (if applicable) shipments which can be found here.