Pets - domestic travel

Things to consider

Fitness and eligibility to fly

Your pet needs to be fit, healthy and able to cope with being confined for an extended period of time. For this reason, we recommend talking to your vet and having an assessment carried out before booking any travel arrangements.

If your pet appears sedated, unwell, injured, heavily pregnant or aggressive, we can’t accept it for travel.

You’ll need a certificate stating your pet is healthy enough to fly if:

  • Your dog or cat is older than 12 years
  • Your puppy or kitten is between 8 – 12 weeks old. If less than 8 weeks old, we’re unable to accept it for travel.

Dog breeds - restrictions and conditions

Certain breeds of dogs cannot be imported into Australia as they’re classified as ‘dangerous animals’ under federal legislation, including:

  • Pit Bull and American Pit Bull terriers
  • Dogo Argentino
  • Japanese Tosa
  • Brazilian Fila and Mastiff
  • Presa Canario.

American Staffordshire Terriers must be transported in a CR-82 reinforced cage or an airline approved guard dog cage before flying.

If your pet is a snub-nose breed, you’ll be asked to sign an indemnity form recognising the increased risk of travel for these breeds.

We strongly recommend snub-nose breeds only travel when the outside temperature is below 20°C.

Booked and actual flight may differ

We do all we can to make sure your pet’s air travel goes as smoothly as possible.

However, due to the dynamic nature of airport operations there may be occasions where a flight is subject to delays or your pet is placed on a different flight.

Conditions of carriage

There are strict guidelines regarding the transportation of pets by air.  Airlines and transport providers – in consultation with animal welfare agencies and veterinary practitioners – have created the (IATA) Live Animal Transport Regulations to ensure your pet travels safely and as comfortably as possible.

Insurance

Qantas Freight does not provide insurance for your pet’s travel. Please contact an insurance company offering such cover to consider the conditions, premium, exclusions and options available.

Before travelling

Freight terminals may operate on restricted hours, which may impact your booking if you intend accompanying your pet on the same flight.

Pets cannot travel on Jetstar flights due to transfer timing requirements and the lack of heating in some aircraft holds.

TIP: One way to prepare your pet for air travel is by ensuring they spend time in their crate beforehand. A good way of doing this is by letting them sleep in their travel crate a few nights before they fly.

Organising travel crates

You’ll need to provide your own crate or hire one through an animal transport company, ensuring it is airline-approved and complies with IATA requirements:

  • Your pet must be able to stand, sit and turn around in a natural manner inside
  • There must be a refillable water container attached.

If flying with your pet, the first crate will receive our discounted pet travel price. Additional crates or any crate over 65kg (including your pet) will be charged at the standard rate for pets travelling on their own. See these FAQs for more information.

Crate information

We sell selected crates at some of our major terminal locations but do not have crates for hire. If you intend to purchase a crate from us, we suggest you call 13 12 13 in advance to confirm availability.

All Qantas crates are made in Australia and conform to the highest standards and IATA requirements. Many private animal transport companies also offer crates for hire.

Multiple pets in the same crate

Pets may travel in the same crate if:

  • They’re the same species, are similar in size and weight, and are used to cohabitation
  • Each pet weighs no more than 14kg individually.

Inside the crate - do's and don'ts

  • You can place absorbent material but no straw, kitty litter or newspaper. A puppy training pad is allowed.
  • One small toy is permitted
  • Please do not place food in the crate -  if it spills it becomes uncomfortable and messy
  • A firmly fixed water bowl that your pet can drink from with a funnel on the outside is mandatory
  • Please provide your pet’s name and an emergency contact number.

Day of travel

What to bring

  • A copy of your pet booking confirmation (printed or on your smartphone)
  • Current photo ID
  • A completed Live Animal shipper’s statement and acknowledgment form
  • A crate with a water bowl attached firmly on the inside in the upright position that complies with IATA and Qantas requirements
  • Proof of travel if you’re flying with your pet (itinerary, e-ticket or boarding pass).

Check-in procedure

  • Drop your pet off at the Qantas Freight terminal 90 to 120 minutes before flight departure
  • We’ll check the breed, age and health of your pet, and secure the crate for travel
  • We’ll verify that the weight and dimensions of the crate match your booking to finalise the cost
  • If you haven’t prepaid, we accept EFTPOS and credit cards in major freight terminals. Some of our smaller regional terminals accept cash as well.
  • If you’re travelling on the same flight you can proceed to the passenger terminal
  • If your pet is a snub-nose breed, you’ll be asked to sign an indemnity form recognising the increased risk of travel for these breeds. We strongly recommend snub-nose breeds only travel when the temperature is below 20°C.

Arrival and collection

  • You can track your pet’s journey using the air waybill number
  • Pets should be collected from the domestic Qantas Freight terminal
  • Pets are usually ready for collection around 40 minutes after the flight has arrived
  • Remember to bring your photo ID.

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