Sydney Terminal Changes - FAQs

What you need to know about Sydney Terminal changes

What changes are you making to your freight facilities in Sydney?

From 21 Feb 2020, the majority of Qantas Freight domestic operations will move from Terminal 4, corner of Shiers Ave and Fifth St, Mascot to Terminal 2 (also known as MHU) at Link Road, Mascot.

Terminal 4 (cnr Shiers Ave and Fifth St, Mascot) will continue to operate but on a reduced scale, servicing only pet and animal movements, as well as all Q-Go Priority shipments.

All other domestic freight will be lodged and collected from Terminal 2 (also known as MHU) at Link Road, Mascot. 

 

Why are you making these changes?

Changes to the Qantas Freight terminal facilities in Sydney are being made as a result of ongoing airport infrastructure developments by Sydney Airport Corporation Ltd. Most freight facilities have or will be impacted in some way by these airport developments. 

When will these terminal changes for domestic freight take effect?

Changes to our domestic operation will take place from first passenger flight on 21 Feb 2020. From this date, all domestic shipments other than Q-Go Priorty, pets and animals will be lodged and collected at Terminal 2, Link Rd, Mascot. 

Will any freight be lodged at the current domestic terminal facility?

Yes. Terminal 4, our current domestic terminal adjacent to the domestic passenger terminal on cnr Shiers Ave and Fifth St will continue to operate but on a reduced scale, servicing only pet and animal movements as well as all Q-Go Priority shipments.


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How will I know where to lodge my freight?

Non-account customers will have details confirmed on their e-booking receipt. We recommend that all customers check details online prior to travelling to the airport confirm where to lodge domestic freight. There will also be signs at Terminal 4 to highlight what freight can be lodged and collected at that terminal. 

 

What do I need to do to prepare for the changes to domestic freight drop-off?

It’s best to check online before you leave for the airport to ensure you know where to lodge or pick up your freight. Remind your drivers about the change and effective dates to avoid delays in lodgement and collection.

 

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Where do I go if I have both international and domestic freight to lodge?

There are no changes to how and where you lodge your international shipments at Sydney. If your domestic freight is a Q-Go Priority shipment, then you will need to lodge this at Terminal 4, corner Shiers Ave and Fifth St, Mascot. All other domestic freight will need to be lodged at Terminal 2 (previously known as MHU), Link Road, Mascot. 

Will cut-off time changes as a result of the change to drop-off location?

No, cut off times for lodgement will remain the same for all domestic freight, irrespective of drop-off location. You’ll find information on cut-off times for all domestic freight here

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What happens if I arrive at the wrong terminal to drop off or pick up my freight?

The terminal team will be on hand to direct you to the correct terminal for collection. For lodgement, the staff will also advise how long you have until flight cut-off so you can prepare accordingly.

If I miss the cut-off times because I went to the wrong terminal, will Qantas Freight uplift my shipment on the next flight?

Depending on the shipment and the product booked, the terminal team will uplift the shipment on the first available flight to the destination in the booking.  

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What type of identification will drivers need to show at security in order to access Terminal 2 (also known as MHU) on Link Rd?

Drivers will need to show a driver’s licence or other form of valid photo ID at the security gate to lodge or collect domestic freight at Terminal 2/MHU.

For collection, will all domestic freight be available for collection at Terminal 4 (the domestic terminal)?

No, only collection of pets, animals and Q-Go Priority will be available for collection at Terminal 4 (cnr Shiers Ave and Fifth St). All other domestic shipments will be available for collection at Terminal 2 on Link Road.

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Will my booking confirmation tell me where to lodge my domestic freight?

For non-account customers who book online, your booking confirmation email will explain where to drop off your domestic freight. Account customers will be advised prior to the changes via direct communications from Qantas Freight. We recommend you check online prior to departure to check where to lodge or collect freight.

I am travelling with my pet on a Qantas flight. Where should I drop off my pet?

There are no changes for pet and animal movements. Lodgement and collection stay at Terminal 4 (cnr of Shiers Ave and Fifth St), adjacent to the Qantas domestic passenger terminal. Accompanied pet drop-off times can be found here

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Where do I drop off animals which will be travelling unaccompanied?

All pet and animal movements will continue to be lodged and collected at Terminal 4 (cnr Shiers Ave and Fifth St), adjacent to the Qantas domestic passenger terminal. Unaccompanied pet drop-off times can be found here

If I have booked Priority for a shipment from SYD via MEL to SIN, where do I lodge my freight?

There is no change to where you lodge freight destined for international flights, which continues to be at Terminal 1 on Link Road, Mascot.

Should we allow for extra time to lodge domestic freight at Terminal 2/MHU?

We recommend you plan your journey to ensure you arrive at Terminal 2 in plenty of time to make the cut-off time for your flight.