Sydney Terminal Changes - FAQs

What you need to know about Sydney Terminal changes

What changes are you making to your freight facilities in Sydney?

From Feb 2020, the majority of Qantas Freight domestic operations will move from Terminal 4, corner of Shiers Ave and Fifth St, Mascot to Terminal 2 (also known as MHU) at Link Road, Mascot.

Terminal 4 (cnr Shiers and Fifth Street Mascot) will continue to operate but on a reduced scale, servicing only pet and animal movements, as well as QGO Priority/Next Flight shipments under 50kg per piece.

All other domestic freight, including Priority/Next Flight shipments over 50kg, will be lodged and collected from Terminal 2 (also known as MHU) on Link Road. 

 

Why are you making these changes?

Changes to the Qantas Freight terminal facilities in Sydney are being made as a result of ongoing airport infrastructure developments by Sydney Airport Corporation Ltd. Most freight facilities have or will be impacted in some way by these airport developments. By providing our customers with advance notice, we are endeavouring to keep disruption to a minimum.

When will these changes for domestic freight take effect?

Changes are currently scheduled to take effect from February 2020.

Will any freight be lodged at the current facility in the Domestic terminal?

Yes. Terminal 4 (cnr Shiers Ave and Fifth St), will continue to operate but only a reduced scale, servicing only pet and animal movements as well as Priority/Next Flight shipments under 50kg per piece.


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How will I know where to lodge my freight?

Non-account customers will have details confirmed on their e-booking receipt. We recommend that all customers check details online prior to travelling to the airport confirm where to lodge domestic freight. There will also be signs to highlight what is accepted at Terminal 4.

 

What do I need to do to prepare for the changes to domestic freight drop-off?

It’s best to check online before you leave for the airport to ensure you know where to lodge or pick up your freight. Remind your drivers about the change to avoid delays in lodgement and collection.

 

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Where do I go if I have both international and domestic freight to lodge?

It will depend on the type of domestic freight you’re lodging. If the domestic freight is a Priority shipment and each piece is under 50kgs, then you will need to lodge this at the Domestic Terminal (T4) on corner Shiers Ave and Fifth St. All other domestic freight will need to be lodged at Terminal 2 (previously known as MHU). There are no changes to how and where you lodge your international shipments at Sydney.

Will cut-off time changes as a result of the change to drop-off location?

No, cut off times for lodgement will remain the same for all domestic freight, irrespective of drop-off location. You’ll find information on cut-off times for all domestic freight here

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What happens if I arrive at the wrong terminal to drop off or pick up my freight?

The terminal team will be on hand to direct you to the correct terminal for lodgement and will advise how long you have until flight cut-off.   

If I miss the cut-off times because I went to the wrong terminal, will Qantas Freight uplift my shipment on the next flight?

Depending on the shipment and the product booked, the terminal team will uplift the shipment on the first available flight to the destination in the booking.  

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What type of ID will drivers need to access Terminal 2/MHU on Link Rd?

Drivers will need to show a driver’s licence or other form of valid photo ID at the security gate to lodge or collect domestic freight at Terminal 2/MHU.

For collection, will all domestic freight be available at the Domestic terminal (T4)?

No, only collection of pets, animals and QGO Priority/Next Flight shipments under 50kg per piece will be available for collection at Terminal 4 (cnr Shiers Ave and Fifth St). all other domestic shipments will be available for collection at Terminal 2 on Link Road.

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Will my booking confirmation tell me where to lodge my domestic freight?

For non-account customers who book online, your booking confirmation email will explain where to drop off your domestic freight. Account customers will be advised prior to the changes via direct communications from Qantas Freight. We recommend you check online prior to departure to check where to lodge or collect freight.

I am travelling with my pet on a Qantas flight. Where should I drop off my pet?

There are no changes for pet and animal movements. Lodgement and collection stay at Terminal 4 (cnr of Shiers Ave and Fifth Street, adjacent to the Qantas passenger terminal. Accompanied pet drop-off times can be found here

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Where do I drop off animals which will be travelling unaccompanied?

All pet and animal movements will continue to be lodged and collected at T4, the domestic freight terminal on the corner of Shiers and Fifth Street, adjacent to the Qantas passenger terminal. Unaccompanied pet drop-off times can be found here

I have a total of 500kgs of Priority freight, booked to travel domestically. If I pack my goods so that each parcel is under 50kgs, can I lodge at T4?

Yes, all domestic Priority shipments under 50kg per piece need to be lodged at Terminal 4 (cnr Shiers Ave and Fifth St) irrespective of the number of pieces in the shipment.

If I have booked Priority for a shipment from SYD via MEL to SIN, where do I lodge my freight?

As this is an international shipment, this will need to be lodged at Terminal 1 on Link Road.

Should we allow for extra time to lodge domestic freight at Terminal 2/MHU?

We recommend you plan your journey to ensure you arrive at Terminal 2 in plenty of time to make the cut-off time for your flight.