Important information for domestic bookings

An update on bookings on our domestic network. 

In early June, we announced that both Qantas and Jetstar will increase domestic and regional flying for June and July 2020 as travel restrictions start to ease across the country. The additional services will increase capacity from 5 per cent of pre-Coronavirus levels, to 15 per cent by the end of June, equating to 300 more return flights per week.

Depending on passenger travel demand and further relaxation of state borders, the Group has the ability to increase passenger flights to up to 40 per cent of the pre-crisis domestic capacity by the end of July, which will mean even more domestic freight capacity. 

Details of the additional flights include:

  • More services on capital city routes particularly Melbourne-Sydney and a number of routes to and from Canberra.
  • Increased intra-state flights for Western Australia, Queensland, New South Wales and South Australia. 
  • Broome, Cairns and Rockhampton see a significant boost in weekly flights.
  • Flights will resume on eight routes that were suspended in April and May.
  • Qantas will commence flights from Sydney to Byron Bay (Ballina), after the route launch was postponed due to the Coronavirus.

Bookings

A reminder that we are accepting bookings on all domestic services (excluding peak flights) as follows:  

  • Account customers - accepting bookings for all freight including specialist products such as Q-Go Secure and Q-Go Custom 
  • Non-account customers - accepting bookings for Q-Go Priority, Q-Go Express, Q-Go Fresh and Q-Go Classic only

Available flights can be found on qantasfreight.com.  If you need help finding the right flight, we recommend you use our new online web chat functionality which is available during business hours.   

Please note that only freight with a confirmed booking will be accepted at the terminal for lodgement.

Peak flights

Due to the ongoing demand for selected domestic flights, we will continue to limit bookings on peak services to the following:

  • Account customers - Q-Go Priority and Q-Go Express only
  • Non-account customers - Q-Go Priority only

Pet and animal bookings

The significant reduction in the number of Qantas domestic flights means pet travel opportunities are severely constrained. Unaccompanied pet travel can be booked on qantasfreight.com or you can use a pet travel specialist who will take care of the entire booking process for you. 

The temporary suspension for accompanied pet bookings still applies and you can find some FAQs here.