Pet travel bookings FAQs

Due to the reduced number of domestic flights, we have temporarily suspended the option to book accompanied and unaccompanied pets and animals direct with Qantas Freight. 

Updated pet travel policy

We've amended our pet travel policy and all pet and animal bookings must now be booked through a pet travel specialist. Here's some FAQs to help explain your options. More details on the policy can be found here.

Q: Given there are only a few flights operating domestically each week, can I still book air travel for my pet or animal?

A: Yes, you can still book your pet or animal for travel on Qantas, but you will need to book with a pet travel specialist who will take care of the entire booking process for you.

Q: What is the best way to book my pet or animal for travel during the reduced flying period?

A: Due to ongoing changes to our domestic network, bookings for pet and animal transport with Qantas Freight must be booked through a pet travel specialist.  

Q: I already have a booking made direct with Qantas Freight. Do I need to amend my booking?

A: All existing bookings made directly with Qantas Freight will be honoured for travel prior to 1 Sep 2020. 

Q: I want to travel with my pet and would normally make an accompanied pet booking. Why can’t I do that now?

We have temporarily suspended the option to book accompanied and unaccompanied bookings direct with Qantas Freight online, via email or over the phone. All pet and animal bookings must be made thorugh one of our preferred pet travel specialists. Specialist pet travel companies can manage pet movements more effectively in the event of a disruption.  

Q: I need to travel with my pet. What do I need to do?

A: After selecting a pet travel specialist who will manage your pet booking, you can book your own flight on or via your preferred travel agent. We recommend that pet bookings are made prior to passenger bookings as there are limitations on the number of pets we can accommodate on each flight which varies by aircraft type. Your pet travel specialist will arrange the drop off and pick up at the freight terminals for you.  

Q: How long will the current temporary suspension for booking accompanied and unaccompanied pet travel directly with Qantas Freight be in place for?

A: We need to ensure that we can offer pet transport in a safe and convenient way and at the same time, address and act on the latest safety measures recommended by health authorities. The advice includes limiting the number of visitors in our terminals. Pet travel specialists are experts in managing pet transport and are aware of the protocols and latest safety measures in place across our terminals to limit the spread of COVID-19. We will continue to monitor our operations and the advice from health authorities, and the temporary suspension will in place until further notice.  

Q: Where can I find information regarding pet travel specialists?

A: Qantas Freight works with a number of pet transport providers, including specialists who have been approved to book and manage more complex travel arrangements for brachycephalic (snub-nosed/flat-faced) breeds. These pet travel specialists can cater to all pet and animal transport requirements, so whatever breed you need to arrange travel for, they can help. We recommend you select an agent based on your personal requirements.