Designed to reduce any unused air freight space during periods when freight capacity is constrained.
To avoid underutilizing space especially on routes with limited freight capacity, fees will apply for any changes and cancellations made within 72 hours of flight departure as well as no-shows.
Remember, no fees apply to changes made at least 3 days before scheduled departure. By making changes early, you avoid fees, and capacity can be released for other customers to book.
| Booking cancellation and no-show periods for large shipments* | Applicable fee ^ |
| More than 72 hours prior to scheduled departure time | No fee |
| Within 72 hours of scheduled departure time | 10% of the total applicable shipment charge |
| Within 48 hours of scheduled departure time | 50% of the total applicable shipment charge |
| Within 24 hours of scheduled departure time and all no-shows | 100% of the total applicable shipment charge |
* A large shipment is defined as a shipment with a chargeable weight over 5,000kg.
^ Fee applies for shipments originating in or transiting via USA, Canada and Mexico only.