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Digital capabilities

Explore the digital capabilities that make Qantas Freight your trusted partner of choice for connections across the Pacific.

Our digital solutions put you in complete control with every shipment. From comprehensive schedule displays covering Qantas and Jetstar passenger and freighter services across the Pacific, to personalized online rates and time-saving digital documentation, our online solutions make it easy to book and manage your freight.

      

     

Online account benefits

Easy, tailored options

Simple login to your personalized customer portal with tailored menu options.

 

Personalized rates

Search and view rates 24/7 for all your product options and routes that the rates apply to.

 

Booking templates

Ability to set up booking templates for regular, repeat shipments saving your business time.

 

24/7 confirmation

Book online with instant capacity confirmation, and view company allotments in real time.

 

We're here to support you - our contact us section offers 24/7 access to experienced teams for non-urgent inquiries, while dedicated email options support specialized cargo shipments with expert teams based in the US and Australia.

     

Book and track your shipments with ease

Easily create, amend, or update bookings at any time through your personalized portal without penalties up until the booking cut-off time.

For smoother import processes in Australia, add e-AWB information for applicable routes. View lodgement times for both passenger and freighter services at our US terminals for each product. 

Track shipments seamlessly from lodgement to delivery with our integrated system, which connects ground handling processes across our global terminals. Additionally, opt in to receive shipment updates through your preferred channel online, SMS, or email.

     

Faster import processing in Australia

Dock Direct is our fully digital management platform that connects a refreshed online portal with a custom mobile app designed for drivers. With Dock Direct, import processing in Australia becomes faster and more seamless.

The Dock Direct technology replaces the previous collection process which includes the use of kiosks and authority codes. Forwarders can manage international imports online, where collection lists are created and assigned to drivers.

     

e-AWB

With e-AWB, together we can go paperless. Speed up your processing time and improve data integrity with a streamlined, digital solution so your freight can be on its way sooner. 

Available on enabled trade lanes, sending your freight with an e-AWB instead of a printed AWB simplifies your freight journey as all air waybill information is shared with us electronically.

     

     

Future enhancements

We're developing enhanced digital capabilities to soon deliver even greater efficiency and convenience for our customers, including:

  • Integrated latest lodgement times
  • Rate estimator
  • Improved search
  • Trucking schedules and bookings for major ports
  • Integrated track and trace technology in our LAX terminal

     

      

Set up a business account

For businesses that need to use air freight regularly.