'How to' videos and user guides

For all account customers with access to international allotments, everything you need to know about how to create and manage allotment bookings can be found in our international allotment booking guide. 

For Regulated Air Cargo Agents, Accredited Air Cargo Agents and Known Consignors, the best way to complete your CSD information is online.

For international lodgements including eCSD completion, refer to the international eCSD guide.

Dock Direct has been developed to reduce the complexity of international lodgements and collections. Time spent processing freight through our terminals is minimised thanks to this new, intergrated technology.

Our user guides show how easy it is to make the most of Dock Direct.

If you can't find what you need in our user guides, simply contact us and we'll get back to you.

Our international online booking portal makes it easy for all account holders to create and manage bookings online, putting you more in control of your bookings and saving you time. Our new booking and manage existing booking guides will show you the basics.