Arranging travel for a loved one who has passed away is probably the last thing families want to have to worry about during a highly emotional time, which is why we’re here to help.
We understand that losing someone is one of the hardest things that anyone will have to go through.
Our Customer Service team work directly with funeral homes to manage every step of the journey and return your loved one back home to their final resting place.
All booking requests for the transport of the deceased must be made through an authorised funeral director.
Members of the Funeral Directors Association can request a booking through our Contact us form.
Funeral directors who should log in before completing the booking request so that your details are pre-populated.
Select ‘Special Request’via our Contact us form and complete all the required information. Human remains and ashes can only be booked as Q-GO Priority to reflect the importance of the shipment and ensure the highest standards of care and attention are provided during transit.
If you know that passengers are planning to travel, it's important that you provide their flight details as you complete the form.
Once submitted, you’ll be sent a reference number that you can quote when contacting us.
Remember to book human remains and ashes under one airway bill (AWB), and any additional pieces (e.g. flowers) under a separate AWB.
Account customers can check rates for these special movements any time. Simply log in to your account, select the Rate option and choose the Rate estimator tab to create an instant estimate based on the details you provide.