Freight reservations
Telephone: 1 800 227 0290
Fax: 1 310 665 2201
Email: qffreightusa@qantas.com.au
SITA: LAXFSQF
San Francisco - SFO
MAC Cargo Handling
944 North Field Road
San Francisco International Airport
San Francisco, CA, 94128, USA
Phone: 650 737 4880
Email: sfoffqf@wfs.aero
SITA - CVRURUN
Business hours for San Francisco freight holding
Weekdays
Reservations
06:00 to 17:00
Customs
08:00 to 22:30
Quarantine
08:00 to 22:30
Ground handling
Import
07:30 to 20:00
Ground handling
Export
07:30 to 20:00
Weekends
Reservations
Saturday: 06:00 to 15:30 (LAX TEAM)
Customs
Closed
Quarantine
Closed
Ground handling
Import
Saturday- 07:30 to 18:00
Sunday - 12:00 to 16:00
Ground handling
Export
Saturday- 07:30 to 18:00
Sunday - closed
Holidays
Reservations
Closed
Customs
Closed
Quarantine
Closed
Ground handling
Import
Ground handling
Export
Handling capabilities
Features
Temperature control
Coolroom
Cut-off for export lodgement
Cut off times for export lodgement
Loose shipments
QF Cargo
150 minutes (less than 200kg)
180 minutes (more than 200kg)
Express/QFF
150 minutes (less than 200kg)
180 minutes (more than 200kg)
QF Mail
150 minutes (less than 200kg)
180 minutes (more than 200kg)
Shipper loaded units
QF Cargo
120 minutes
Express/QFF
QF Mail
Import freight/documents available for collection
Cut off times for collection of import documents
Loose shipments
QF Cargo
240 minutes
Shipper loaded units
QF Cargo
120 minutes
Please keep this information on hand when collecting your pet(s).
- AWB Number
- Flight Arrival
Contact and collection details
Qantas Freight
c/o MAC Cargo, Import Building
944 North Field Rd SAN FRANCISCO International Airport,
PH: 415 376 7289
(See map for directions, MAC Cargo Building is approximately 4.6 miles after exiting the main passenger terminal)
How to arrange your pet’s clearance:
- On the day of your pet(s) arrival, please make your way to the MAC Cargo terminal approximately 90 minutes after flight arrival. Once USDA have completed arrival processing for your pet our team will pass the arrival documents to you to enable US Customs processing.
- You will be directed to the closest available customs office (located at 648 Westfield Rd) to organise a customs release. Customs clearance is the responsibility of the owner. Note you will also need a vehicle to travel from the MAC Cargo Freight terminal to the customs office and return. MAC Cargo staff will assist with directions.
- Your animal(s) will be held at MAC Cargo until you return from the customs office. A landing fee of USD185.00 per consignment is payable. Payment may be paid online via epic.
- Upon completion of the above, our team will release your pet(s) to you.
If you have any questions, please contact the Qantas Office during business hours (0600 – 1700 Mon-Friday; 0600-1400 Saturday) on 1 800 227 0290 (USA free phone), outside of these hours, please contact our handling agent on +1 415 376 7289.
If you are still in Australia, call 13 12 13.