Tokyo (Narita) - NRT

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International pet travel: Qantas has reinstated pet and animal travel between Australia and Tokyo (Narita) for shipments booked and travelled by 30 November 2024. From 1 December 2024, a temporary embargo will be in place due to expected weather conditions in Tokyo. Find out more.

Sales office

Qantas Freight office

Toranomon 37th Mori Bldg 9F
3-5-1, Toranomon, Minato-ku,
Tokyo 105-0001

Manager Freight Sales and
Business Development Japan

Masahiro Kimura 
Telephone: +81 3 6833 4000
Fax: +81 3 6833 4007
Mobile: +81 90 8104 1639
SITA: NRTFZQF
Email: mkimura@qantas.com.au

Freight reservations

Telephone: +81 3 6833 4000
Fax: +81 3 6833 4007
SITA: NRTFCQF
Email: tokyofreight@qantas.com.au

Google Map See in maps

Ground handling

Export - Japan Airlines 

Cargo Building No.1  RM 107
2131 Aza-Tennamino Komaino
Narita International Airport
Narita – shi. Chiba 282-0021, Japan

Phone: +81 476 32 3201
Fax: +81 476 32 3203
SITA: NRTFBJL

Import - Japan Airlines 

JAL Cargo Building  1F
2139-1 Aza-Tennamino Komaino
Narita International Airport
Narita Shi, Chiba, 282-0021, Japan

Phone: +81 476 32 3324
Fax: +81 476 32 3298
SITA: NRTFTJL

Mail - Japan Airlines 

Cargo Building No.4  RM 107
2071 Dainoda Komaino
Narita International Airport
Narita – shi. Chiba 282-0021, Japan

Phone: +81 476 32 3460
Fax: +81 476 32 3556
SITA: NRTFLJL

Business hours

Business hours for Tokyo Narita freight holding

Weekdays

Reservations

09:00 to 17:30

Handling Agent (import)

06:00 to 00:00

Handling Agent (export)

07:00 to 00:00

Customs

24 hours

Quarantine

08:30 to 21:00

Weekends

Reservations

09:00 to 17:30

Handling Agent (import)

06:00 to 00:00

Handling Agent (export)

07:00 to 00:00

Customs

24 hours

Quarantine

08:30 to 17:00

Holidays

Reservations

Closed

Handling Agent (import)

06:00 to 00:00

Handling Agent (export)

07:00 to 00:00

Customs

24 hours

Quarantine

08:30 to 17:00

Facilities

  • Livestock handling 
  • Coolroom
  • Freezer
  • Re-icing
  • Strongroom
  • Safe

Cut-off times: QF and JQ

Cut-off times: Qantas (QF)

Cut-off for export lodgement

Cut off times for export lodgement

Loose shipments

Qantas Classic

180 minutes

Qantas Express

90 minutes

Qantas Mail

120 minutes

Shipper loaded units

Qantas Classic

180 minutes

Qantas Express

90 minutes

Qantas Mail

120 minutes

Import documents available for collection

Cut off times for collection of import documents

Loose shipments

Qantas Classic

120 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Shipper loaded units

Qantas Classic

120 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Import freight available for collection

Cut off times for collection of import freight

Loose shipments

Qantas Classic

330 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Shipper loaded units

Qantas Classic

120 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Cut-off times: Jetstar (JQ)

Cut-off for export lodgement

Cut off times for export lodgement

Loose shipments

Jetstar Classic

180 minutes

Jetstar Express

90 minutes

Jetstar Mail

240 minutes

Shipper loaded units

Jetstar Classic

180 minutes

Jetstar Express

90 minutes

Jetstar Mail

240 minutes

Import documents available for collection

Cut off times for collection of import documents

Loose shipments

Jetstar Classic

120 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes

Shipper loaded units

Jetstar Classic

120 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes

Import freight available for collection

Cut off times for collection of import freight

Loose shipments

Jetstar Classic

360 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes

Shipper loaded units

Jetstar Classic

360 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes