Our policy is designed to reduce any unused air freight space during periods when freight capacity is constrained.
The Capacity Protection Policy is designed to reduce any unused air freight space during periods when freight capacity is constrained.
The policy enables us to be more efficient with limited freight capacity and aims to avoid underutilising all available space, ensuring we can satisfy more customers during times of high demand.
When the policy is active, customers have the opportunity to cancel their confirmed booking up to 48 hours before scheduled departure without being charged a fee.
Any bookings with a waitlist status can be cancelled at any time prior to confirmation without being charged a fee.
Fees will apply for late cancellations and no-shows.
When in place, fees apply to late cancellations, changes in your flight selection, and no-shows.
If a booking is cancelled within 48 hours of scheduled departure, and you decide to change your flight to a later date, or if no shipment is lodged, the confirmed booked weight of the shipment will be charged in full as a cancellation or no-show fee.