Q-GO Priority

Here are the key benefits of choosing Q-GO Priority for your shipment:

• Highest priority - your freight is uplifted before all other cargo.
• Latest booking window - for eligible customers, book up to 75 minutes before departure for selected goods so last-minute freight can be accommodated.
• Book by selecting your preferred lodgement time to suit your urgent freight needs.
• Accredited agents (Regulated Air Cargo Agents, Accredited Air Cargo Agents and Known Consignors) can request a flight at time of booking - a unique benefit of Q-GO Priority shipments.
  
• Later lodgement time – accredited agents can lodge as late as 45 minutes prior to selected flight departure on most Qantas flights for freight under 50kg.
  
• Earlier collection time - clears our terminal at its destination faster than other cargo.

• Booking and acceptance times are a guide only and apply to capital cities and Qantas flights (not Jetstar)
• Times may vary in some regional ports and additional handling time is required for dangerous goods shipments
• Shipments over 50kg are subject to available wide body capacity
• Freight requiring screening at the terminal must be presented at least 15 mins earlier than pre-screened freight to cater for additional security measures 

Lodgement cut-off times for domesitc Q-GO Priority shipments apply for accredited agents who are eligible to select a flight when booking.
Cut-off times vary depending on the weight of the individual pieces, the departure port and security screening requirements.
See below for details.

Book with confidence knowing that we’ll deliver your domestic Q-GO Priority shipment from A to B in the time that you need, or we’ll give you your money back – it's as simple as that. 

We recognise sometimes things go wrong, and when they do, we’ll make the situation right with our Money Back Guarantee.

Eligibility

• Available to all customers booking Q-GO Priority for a shipment within Australia (domestic freight). ​
• This includes both accredited agents  (Regulated Air Cargo Agents, Accredited Air Cargo Agents and Known Consignors) and non-accredited agents, and retail customers.

Applicability

• Applies when a shipment is not available for collection at the Q-GO Priority collection time. The collection time is shown when a customer makes a booking.
• If the shipment is not available for collection at that applicable Q-GO Priority collection time, the customer is entitled to compensation.
• Shipments are carried subject to the Qantas domestic conditions of carriage.

Compensation

• A customer who suffers a delay caused by Qantas is entitled to receive a reimbursement of the amount paid for a shipment within Australia booked as Q-GO Priority.
• Reimbursement is in the form of an offset against your account balance owing to Qantas Freight (Account customers) or a reimbursement to your original form of payment (non-account or retail customers).

How to access the Money Back Guarantee

• Get in touch via our Contact us page.  Select the General Enquiry option, followed by Products and Services. Once Q-GO Priority and Domestic have been selected, click Yes when shown the Money Back Guarantee option and follow the prompts to complete the form.