While we handle every shipment with care, some special or delicate air freight requires a little extra attention. We’ll work with you to facilitate a safe and secure transit for these unique shipments.
All shipments are special, but some may require added planning and care. When a shipment requires additional handling and extra care to ensure it arrives securely and as seamlessly as possible, the shipment is classified as a special movement.
Types of special moves include some animal shipments, human remains and ashes, firearms and sensitive media shipments.
The welfare and safety of all animals booked with us is a priority, however we understand that some animals require extra care and specialist handling. Examples of these include day old chicks, zoo animals, native animals, horses, cattle and sheep.
To make a booking for a special animal movement, complete our Special Movement Request form and email it to our Customer Service team. For requests specific to international exports, please email us.
For general information regarding pet travel, please visit our dedicated pets page.
We understand that losing someone is one of the hardest things that anyone will have to go through. Arranging travel for a loved one who has passed away is probably the last thing families want to have to worry about during a highly emotional time, which is why we’re here to help.
Our Customer Service team work directly with funeral homes to manage every step of the journey and return your departed loved one back home to their final resting place.
All booking requests for the transport of the deceased are made through our contact us form.
If you have an account with us, remember to log in to have your details pre-populated. Select ‘Special Request’ and complete all the required information. Human remains and ashes can only be booked as Q-Go Priority. This reflects the importance of the shipment and ensures the highest standards of care and attention are provided during transit.
If you know that passengers are planning to travel, it's important that you provide their flight details as you complete the form.
Once submitted, you’ll be sent a reference number that you can quote when contacting us.
Remember to book human remains and ashes under one AWB, and any additional pieces under a separate AWB.
There are a number of other categories of sensitive shipments which include anything from firearms to media sensitive shipments. If you’re unsure if your freight is classified as a special movement, simply submit a general enquiry below and we’ll get back to you.