For all account customers with access to international allotments, everything you need to know about how to create and manage allotment bookings can be found in our international allotment booking guide.
'How to' videos and user guides
Whether you're sending freight for the first time, or simply need some guidance, our user guides will help you get your freight underway as efficiently as possible.
For Regulated Air Cargo Agents, Accredited Air Cargo Agents and Known Consignors, the best way to complete your CSD information is online.
Need help submitting domestic bookings within Australia? Our domestic eCSD guide can help.
For international lodgements including eCSD completion, refer to the international eCSD guide.
Dock Direct has been developed to reduce the complexity of international lodgements and collections. Time spent processing freight through our terminals is minimised thanks to this new, intergrated technology.
Our user guides show how easy it is to make the most of Dock Direct.
Dock Direct export for drivers
Dock Direct import for drivers
Dock Direct for third party transport
Dock Direct booking guide for international shipments
Dock Direct international import collections guide
If you can't find what you need in our user guides, simply contact us and we'll get back to you.
For information on how to use our self-serve kiosks to lodge or collect your freight, follow our quick and easy steps in our domestic kiosk user guide.
Creating and managing domestic bookings has never been easier for account holders with our simple to use online portal.
Everything from selecting a lodgement time to creating a booking template can be found in our domestic booking user guide.
Qantas Freight - Domestic booking enhancements
Qantas Freight - Domestic booking enhancements
Our international online booking portal makes it easy for all account holders to create and manage bookings online, putting you more in control of your bookings and saving you time. Our new booking and manage existing booking guides will show you the basics.
For support creating, managing and deleting lodgement lists online, refer to our domestic lodgements user guide.
Getting too many notifications, or not enough? You can manage your notification settings online for all Domestic and International shipments. Just follow the simple steps in our notifications user guide.