Dock Direct booking guide for international shipments

Transforming the journey from booking to lodgement at our international terminals.​

A key component of being able to benefit from Dock Direct’s fast, smooth and paperless functionality is for Freight Forwarders to become e-AWB enabled. All bookings will need to contain FWB details with e-CSD documentation included in the FWB.

Booking guide for international shipments

  1. Sign in to your qantasfreight.com account.

  2. Select ‘Manage International Shipments’.

  3. Review list of shipments in Manage International Shipments.
    • Manage International Shipments has two tabs: Shipments and Lodgements.
    • All shipments associated with the logged in user will appear in the Shipments tab.
    • For loose shipments Select "Qantas Freight Screening Required" if screening required at airport.
       
  4. Select ‘Lodgements’ tab to view existing lodgements.
    • Details displayed:
      • Lodgement ID (assigned when lodgement created)
      • Total number of AWBs; weight; piece count
      • Assigned driver
      • Expected arrival time
      • Lodgement status
    • Note: Lodgement IDs which are eligible for Dock Direct are highlighted by a D2D flag.
       
  5. Search existing lodgements.
    • Search using AWB, origin, destination or booking status.
       
  6. Create a new lodgement list for existing bookings.
    • Select ‘Create lodgement’.
    • Select all AWBs to be included in new lodgement list. Total number of AWBs, pieces and weight will update as more AWBs are selected.
    • Select an arrival time for the lodgement. Note that the latest arrival time will appear as a guide. If a D2D eligible shipment is grouped in a lodgement with a non-D2D eligible shipment, the driver will need to go to the front counter. 
    • Click ‘Next’ when complete.
       
  7. Confirmation of new lodgement.
    • A unique lodgement ID will be created for each new lodgement list. If a shipment includes shipper loaded ULDs, the ULD numbers will need to be validated when creating the Lodgement ID.
    • Then, select ‘Done’ to finish, ‘Create another’ or ‘Assign
    • Note: An arrival time guide will be shown based on the earliest departure time for the AWBs in the lodgement ID
       
  8. Assign a driver.
    • Once lodgement ID is created, you can assign a driver by selecting ‘Assign now’.
    • If you need to add a new driver, please refer to step 15
    • Note: a third-party transport company can be assigned to a lodgement. "Export" will need to be ticked in the Digital Truck driver registration page to enable a third-party transport company to complete lodgements.
       
  9. Driver assigned.
    • Assigned driver will appear in Lodgement ID summary.
    • Select ‘Done’to finish and return to lodgement tab or ‘Create another’to create a new lodgement list
       
  10. Assigning a driver to an existing lodgement ID
    • From Lodgements tab, select lodgement to assign to driver.
       
  11. Select a driver
    • Select driver from dropdown menu, then select ‘Save’.
       
  12. Existing lodgement ID now has assigned driver
    • Assigned driver will appear in Lodgement ID summary.
    • If lodgement is an EAP (eAWB with accompanying documents pouch) please ensure an AWB barcode label is affixed to the pouch. You can print a barcode label by selected “Print pouch label” within the lodgement.
       
  13. Driver notification of assigned lodgement
    • Driver will receive notification via mobile app with details of assigned lodgement.
       
  14. Resending a notification
    • From the lodgement tab in the Tracking Hub, select applicable Lodgement ID and click ‘resend lodgement ID’.
       
  15. Changing an assigned driver
    • Select ‘change driver’ under current assigned driver details
    • Select new driver from dropdown menu and select ‘Save’.
    • New driver will be sent a notification via mobile app
       
  16. Adding a driver to the saved list of drivers in your Tracking Hub
    • For drivers not registered, click ‘add new driver’ under the Driver tab.
       
  17. Complete driver details, then select save.
    • Note: ‘Email’ and ‘Mobile’ fields are mandatory.
       
  18. Alert notification sent to new driver
    • The new driver will receive a notification to download the app.
       
  19. Amending an existing lodgement
    • AWBs can be added or removed from an existing lodgement ID until the lodgement journey has commenced, shown by an ‘In Transit’ status.
    • Select Lodgement Detailstab and click ‘Edit lodgement’.
    • Edit the lodgement list by adding or removing AWBs and select ‘Next’.
       
  20. Cancelling a lodgement
    • Lodgements can be cancelled at any time up until the status is ‘In Transit’. Select Lodgement Details tab and click ‘Delete’.
       
  21. Lodgement in transit
    • Editing of lodgement is not permitted once freight has been collected from freight forwarder.

Download the Dock Direct booking guide for international shipments (PDF).

Related links

Dock Direct import collections for third party users Dock Direct export for drivers Dock Direct import for drivers Dock Direct international import collections guide