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Creating a better international booking experience

Our improved booking portal has a whole new look and comes with many extra features and benefits.

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A more intuitive booking experience

Managing your international air freight shipments with speed and accuracy is essential. That’s why we’ve redesigned our international booking portal across every step of the journey.

Once you've logged into your account and selected New Bookings, you’ll notice the improvements. As you move through the booking process, you’ll uncover even more helpful features. From enhancements to AWB selection and more choices for shipment bookings centred around collection times, to improved visibility of instant confirmation or waitlist status, the new look booking portal has been designed to focus on what matters most. 

Whilst there are many new features, all your favourites - including booking templates - stay as they are, so you'll continue to have access to templates for regular, repeat bookings.  

Creating a better international booking experience

Key benefits

Expanded AWB functionality

Enter an existing AWB or instantly choose the next available from your allocated AWB stock.

Improved commodity selection 

New, intuitive search function making it easier to select the right commodity for your shipment.

Enhanced booking options

Book to flight with visibility of collection time and total shipment duration and status.

More instant confirmations 

See confirmed or waitlist status in real-time as you book and change flight selection easily if required.

Expanded flight displays 

More flight options helping you find the best alternative service if your preferred date isn't available.

Special handling selection

Request temperature control handling or highlight specialised requirements such as batteries and radioactive shipments.

Booking overview

    • Add AWB if known
    • Or select from allocated stock

    • Use commodity search function using description or product code, with instant mapping to correct shipment category
    • Or select from menu options for category and shipment options 
       
    • Choose Loose or ULD
    • For ULDs, add ULD number if known
    • For Qantas and Jetstar ULDs, equipment number will be validated for use
    • Option to advise if using an active temperature-controlled ULD
       
    • Advise recommended temperature control handling requirements  
    • Options include different temperature ranges for optimal handling
       
    • Select product and search for preferred flight and date
    • All flight options displayed
    • Other departure dates can also be checked for availability if preferred date not available
    • Shipment status is confirmed instantly or highlighted as waitlist
    • Display shows earliest collection time for each flight option
       

Extra features

  •  Easier booking management: Your booking confirmation page includes several quick links to help manage and update any part of the booking
  •  Rate your experience: To help us improve our digital solutions, you can share your feedback online. Rate your experience, leave a comment and even choose whether you’d like a call back
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