Dock Direct

Welcome to Dock Direct, designed exclusively for our Australian International Terminal customers to help fast-track freight through our terminals.

Dock Direct is our all-digital management platform which links our refreshed online portal with a purpose-built mobile app for drivers. The fully integrated platform revolutionises freight lodgements and collections at our international terminals by improving data quality and security, reducing paperwork and streamlining the terminal experience to move freight faster.

Partnering with us on the ground means you're working with the best, delivering freight faster, with minimum fuss and maximum safety.

Overview

The technology behind Dock Direct enables freight forwarders and drivers to create and manage their freight movements via our online portal and the Dock Direct mobile app. Information about lodgements and collections is linked to the digital technology in our terminals seamlessly through the app, connecting your data to our system so we're ready to process your freight as soon as your driver arrives.

Qantas Freight introduces Dock Direct Qantas Freight introduces Dock Direct

How it works

Freight forwarders benefit from Dock Direct by having full control of bookings, lodgement and collection lists and can use our online portal to:

Manage bookings and combine AWBs into lodgement and collection lists
Create records for each driver, which generates a notification to download the Dock Direct app to their registered mobile device
Assign a lodgement or collection list to any registered driver, with the ability to 'Auto-Approve'
Update details online right up to the time the driver leaves the warehouse

Drivers benefit from Dock Direct by skipping the queue, bypassing check-in areas and driving straight to their assigned dock. Drivers use the mobile app and auto-notifications to:

View alert messages when any freight shipment has been assigned by a forwarder
Update lodgement and collections lists seamlessly and securely in real-time, improving data quality
Advise the terminal team of expected arrival time, so we're ready to assign a dock on arrival
View the assigned dock and start the lodgement or collection process, using the unique QR code
Assign a one-off courier driver to a collection
Display more relevant AWB information with an enhanced filtering experience
View in app history of completed collection

Using the app is the fastest way to move freight. Real-time updates deliver more accurate data, reducing last-minute changes and removing paperwork. A fully integrated, digitised system designed to get drivers - and your freight - on their way sooner.

Driver registration

The key to Dock Direct is our mobile app for drivers. Linking seamlessly to our online portal, drivers can access all lodgement and collection data via the app. Freight forwarders simply need to add driver details to your online account. Once registered, your drivers will be able to access everything they need via the Dock Direct app on their mobile.

All you need to do to get ready for Dock direct is to ensure you've set up your drivers online and check they've downloaded the Dock Direct app. Once registered, you can collate AWBs into collection lists, assign to drivers, update and change as you go.

Import collections to Australia

The Dock Direct technology replaces the previous collection process which includes the use of kiosks and authority codes. Forwarders can manage international imports online, where collection lists are created and assigned to drivers.

Export lodgements

Dock Direct is also available for eligible international export lodgements. Using the same online portal and mobile app, everything you need to streamline the terminal experience is at your fingertips. Just be sure to check all information provided is accurate, to avoid delays and manual updating at the terminal. If you need to make any changes to your booking, simply login to manage your international exports online.

In order for your shipment to be eligible to use the app, ensure it meets the below criteria.

Forwarder is e-AWB enabled and uses eAWB SCC code or EAW/EAP in FWB message	Airline is e-AWB enabled (Qantas, Jetstar, Singapore Airlines and Japan Airlines)	e-CSD has been captured in the FWB or screening method selected
Shipment does not contain dry ice or is not classified as a Dangerous Good	Shipment is not a live animal	Shipment is not a mix of loose and shipper loaded units

If you're ready to go but not e-AWB enabled, first check your technology is able to support e-AWB functionality. Then, it's just three simple steps. Explore our digital capabilities to learn more.

User guides and help

Dock Direct has been developed to reduce the complexity of international lodgements and collections. Time spent processing freight through our terminals is minimised thanks to this new, intergrated technology.

Our User Guides show how easy it is to make the most of Dock Direct:

Dock Direct export for drivers Dock Direct import for drivers Dock Direct for third party transport Dock Direct booking guide for international shipments Dock Direct international import collections guide

If you can't find what you need in our User Guides, simply email us with your query and we'll get back to you.