Update 8 August 2025
We are aware of increased reports of scammers impersonating Qantas.
These scammers are attempting to use the heightened awareness of our situation to entice Qantas customers to click through links or share personal details. This is unfortunately common after incidents like this.
There are also a number of scams affecting several Australian organisations that have been reported on in recent months and were occurring before our incident. Some are cyclical based on time of year. These are unrelated to Qantas.
Our Cyber teams continue to monitor 24/7 to prevent phishing attempts and block fraudulent websites and other communications.
Customers who believe they have been targeted by scammers should report it immediately to Scamwatch.
Qantas will never contact customers requesting passwords, booking reference details or sensitive login information.
Customers should remain alert for unusual communications claiming to be from Qantas or requesting personal information or passwords. Visit qantas.com for more details.