News

Last updated: 8.45pm (AEDT), 9 March 2025

Qantas and Jetstar have resumed operations to Brisbane, Gold Coast, Sunshine Coast and Ballina. We're continuing to closely monitor the weather conditions and progressively building our schedules.

As a result of flooding at Hervey Bay Airport, Qantas and Jetstar have suspended operations with further weather and safety assessments to take place tomorrow 10 March 2025. 

We've made adjustments to our operations to ensure the safety of our people and customers.

Freight movements

Freight shipments into and out of affected ports may be delayed and temporary embargoes may be implemented. We ask that only priority and must-ride freight is moved until 10 March 2025 as our operations may be impacted by schedule changes. Urgent freight shipments will receive priority on flights that continue to operate. 

Brisbane Terminal

• Operational update: to assist staff and customers travelling to our facilities, we will adjust our opening time tomorrow to 6am 10 March 2025. 
• ULD storage: our ULD storage area in Brisbane will be closed from midday 5 March 2025 until further notice. Customers will need to wait until the facility reopens to collect or drop off ULDs.
• Storage fees: storage fees will be waived from midday 6 March 2025 through to close of business on 9 March 2025.

Coolangatta Terminal

Our facilities at Coolangatta is due to reopen during usual business hours on 10 March 2025, after a safety assessment is conducted.

Published 18 December 2024

We have received advise from the Department of Home Affairs, Cyber and Infrastructure Security Centre (CISC) regarding non-compliant cargo description fields in Air Waybills (AWB) and Cargo Security Declaration (CSD).

View this important summary for more information on how to ensure your descriptors comply with the relevant legislation.

Published 15 November 2024

Effective from 17 November 2024, international Terminal Service Fee invoices will be released every Sunday. The weekly invoice cycle, which is from Sunday to Saturday, will remain unchanged and invoice payment terms will continue to be specified on the invoice.

Published 4 November 2024

Due to changes in security requirements, effective 1 November 2024, a temporary embargo is in place for all air freight destined for, or transiting via, any port in USA if the shipment originates in Dili, Noumea or Port Moresby and is transiting via Australia. The embargo applies to uplift on all Qantas or Jetstar services. 

Published 19 October 2024

Our Domestic Invoices will now be released every Sunday. 

The weekly invoice cycle, which is from Sunday to Saturday, will remain unchanged and invoice payment terms will continue to be specified on the invoice.

Published 9 October 2024

On 4 September 2024, the US Customs and Border Protection (CBP) announced a nationwide rejection of vague cargo descriptions in Air Cargo Advance Screening (ACAS) for any freight arriving or transiting in the US.

The new policy will take effect from 12pm (USA EST) on 12 November 2024.

From this date, ACAS files will need to include more detailed cargo descriptions. Any non-compliant, vague descriptors will be rejected and freight will not be loaded at origin until the cargo descriptions have been amended to be compliant.

Please note that if a hold is placed on one HAWB, the entire MAWB will not be uplifted. If a MAWB/HAWB is co-loaded on a ULD with other MAWBs, the entire ULD will be held from uplift.

Visit the US CBP for more information about acceptable descriptions and Cargo Systems Messaging Service rejection messages. 

Published 30 September 2024

The Indonesian Quarantine Authority (IQA) has advised that new quarantine requirements will be effective from 1 October 2024 for selected shipments into Indonesia. Exports of animal and animal products (including meat and meat products), fish and fish products, and plant and plant products must submit notification of shipment into Indonesia prior to uplift. We recommend exporters contact their local representative in Indonesia for further information.

Published 26 September 2024

The Australian Government has mandated temporary restrictions on all airlines operating to Australia, for certain items originating in 55 European countries, including at all tranship locations. These restrictions are effective immediately and will remain in place until further notice. 

Restrictions
The following shipments must not be accepted for uplift on Qantas Group aircraft and are prohibited from entry into Australia: 

• Cargo weighing more than 500g booked by an unknown shipper.
• Unless tendered by a Known Consignor, shipments that contain liquids, aerosols or gels and are packaged in the same consignment as battery-operated, electrical or electronic items, batteries, or analogue or electronic devices.

List of European countries

If you have any questions or require further clarification, please contact your local Qantas UK/Europe sales representative.

*International flights remain subject to government and regulatory approval.

#Seasonal flights.