Latest information for customers on cyber incident as at 8 August 2025.
Qantas Freight Office
SATS Airfreight Terminal 5
Module 5 Core J 4th Floor
30 Airport Cargo Road
Singapore 819830
Manager Freight Sales and Business Development
Evon Lau
Telephone: +65 6542 5848
Fax: +65 6542 9684
Mobile: +65 9847 1087
Email: evonlau@qantas.com.au
Freight reservations
Telephone: +65 6542 5848
Fax: +65 6 542 9684
Email: qffrtsin@qantas.com.au
SATS Airport Services Pte Ltd (Export)
SATS Airfreight Terminal 4
Airport Cargo Road
Singapore Changi Airport
Singapore 819461
Telephone: +65 6541 8335/ +65 65 41 8336
New SITA: SINM3XH
SATS Airport Services Pte Ltd (Import)
SATS Airfreight Terminal 6
Core N, Level 1M, Airline Road
Singapore Changi Airport
Singapore 918141
Documentation telephone: +65 6541 8330, +65 6541 8328
Fax: +65 6543 0089
SITA: SINM4XH
Weekdays
Reservations
08:30 to 18:15
Handling Agent
24 hours
Customs
24 hours
Quarantine
08:00 to 22:30
(Mon, Wed, Fri)
09:00 to 21:00
(Tue, Thu)
Weekends
Reservations
08:30 to 18:15
Handling Agent
24 hours
Customs
24 hours
Quarantine
Saturday: 10:00 to 22:30
Sunday: closed
Holidays
Reservations
08:30 to 18:15
Handling Agent
24 hours
Customs
24 hours
Quarantine
Closed
Features
Temperature control
Temperature range
below 2°C (FRO)
2-8°C (COL)
15-25°C (CRT)
IATA IMP code
(COL) Cool Goods Temperature +2°C to +8°C
(CRT) Control Room Temperature +15°C to +25°C
(ERT) Extended Room Temperature +2°C to +25°C
(FRO) Frozen Goods Temperature -10°C or below
Security features
24/7 live and Recording
(interior and exterior of warehouse)
Strongroom: 24 hours (escort service available)
Dangerous goods storage
62m²
Storage
General cargo export warehouse: 6,720m²
Other
Express handling
Mail handling
Livestock handling (conditions apply, contact your local office)
Loose shipments
Qantas Classic
240 minutes
Qantas Express
90 minutes
Qantas Mail
240 minutes
Jetstar Classic
300 minutes
Shipper loaded units
Qantas Classic
180 minutes
Qantas Express
90 minutes
Qantas Mail
Jetstar Classic
240 minutes
Loose shipments
Qantas Classic
120 minutes
Qantas Express
90 minutes
Qantas Mail
120 minutes
Jetstar Classic
120 minutes
Shipper loaded units
Qantas Classic
120 minutes
Qantas Express
90 minutes
Qantas Mail
Jetstar Classic
120 minutes
Loose shipments
Qantas Classic
360 minutes
Qantas Express
90 minutes
Qantas Mail
180 minutes
Jetstar Classic
360 minutes
Shipper loaded units
Qantas Classic
240 minutes
Qantas Express
90 minutes
Qantas Mail
Jetstar Classic
240 minutes