Tokyo (Narita) - NRT

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International pet travel: From 1 December 2024, a temporary embargo will be for pet and animal travel between Australia and Tokyo (Narita) in place due to expected weather conditions in Tokyo. Find out more.

Sales office

Qantas Freight office

Toranomon 37th Mori Bldg 9F
3-5-1, Toranomon, Minato-ku,
Tokyo 105-0001

Manager Freight Sales and
Business Development Japan

Masahiro Kimura 
Telephone: +81 3 6833 4000
Fax: +81 3 6833 4007
Mobile: +81 90 8104 1639
SITA: NRTFZQF
Email: mkimura@qantas.com.au

Freight reservations

Telephone: +81 3 6833 4000
Fax: +81 3 6833 4007
SITA: NRTFCQF
Email: tokyofreight@qantas.com.au

Google Map See in maps

Ground handling

Japan Airlines

Cargo Building NO.3
2071 Aza-Dainota Komaino
Narita International Airport
Narita – shi. Chiba 282-0021, Japan

Export
Phone: +81 476 32 3366
Fax: +81 476 32 3339
SITA: NRTFBJL

Import
Phone: +81 476 32 3324
Fax: +81 476 32 3298
SITA: NRTFTJL

Business hours

Business hours for Tokyo Narita freight holding

Weekdays

Reservations

09:00 to 17:30

Handling Agent (import)

06:00 to 21:00

Handling Agent (export)

06:00 to 21:00

Customs

24 hours

Quarantine

08:30 to 21:00

Weekends

Reservations

09:00 to 17:30

Sunday: closed

Handling Agent (import)

06:00 to 21:00

Sunday: closed

Handling Agent (export)

06:00 to 21:00

Customs

24 hours

Quarantine

08:30 to 17:00

Holidays

Reservations

Closed

Handling Agent (import)

Closed

Handling Agent (export)

Closed

Customs

24 hours

Quarantine

08:30 to 17:00

Facilities

Handling capabilities

Features

Temperature control

Coolroom: 5°C

Freezer: -5°C

Security features

Strongroom

Safe

Dangerous goods storage

Storage

Other

Livestock handling

Cut-off times: QF and JQ

Cut-off times: Qantas (QF)

Cut-off for export lodgement

Cut off times for export lodgement

Loose shipments

Qantas Classic

180 minutes

Qantas Express

90 minutes

Qantas Mail

120 minutes

Shipper loaded units

Qantas Classic

180 minutes

Qantas Express

90 minutes

Qantas Mail

120 minutes

Import documents available for collection

Cut off times for collection of import documents

Loose shipments

Qantas Classic

120 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Shipper loaded units

Qantas Classic

120 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Import freight available for collection

Cut off times for collection of import freight

Loose shipments

Qantas Classic

330 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Shipper loaded units

Qantas Classic

120 minutes

Qantas Express

90 minutes

Qantas Mail

90 minutes

Cut-off times: Jetstar (JQ)

Cut-off for export lodgement

Cut off times for export lodgement

Loose shipments

Jetstar Classic

180 minutes

Jetstar Express

90 minutes

Jetstar Mail

240 minutes

Shipper loaded units

Jetstar Classic

180 minutes

Jetstar Express

90 minutes

Jetstar Mail

240 minutes

Import documents available for collection

Cut off times for collection of import documents

Loose shipments

Jetstar Classic

120 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes

Shipper loaded units

Jetstar Classic

120 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes

Import freight available for collection

Cut off times for collection of import freight

Loose shipments

Jetstar Classic

360 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes

Shipper loaded units

Jetstar Classic

360 minutes

Jetstar Express

90 minutes

Jetstar Mail

90 minutes