Capacity protection policy
In April 2020, Qantas Freight introduced a Capacity Protection Policy designed to reduce any unused air freight space during periods when freight capacity is constrained.
The policy enables us to be more efficient with limited freight capacity and aims to avoid underutilising all available space, ensuring we can satisfy more customers during times of high demand.
The Capacity Protection Policy is currently in place for all Qantas and Jetstar international freight bookings departing from Australia and will be in place until further notice.
Under the policy, effective from 7 July 2020, customers have the opportunity to cancel their confirmed booking up to 48 hours before scheduled departure without being charged a fee. Any bookings with a waitlist status can be cancelled at any time prior to confirmation without being charged a fee.
Fees will apply for late cancellations and no-shows.
Fees apply to cancellations, changes in your flight selection, and no-shows. If a booking is cancelled within 48 hours of scheduled departure, you decide to change your flight to a later date, or if no shipment is lodged, the confirmed booked weight of the shipment will be charged in full as a cancellation or no-show fee.
We've created an easy guide to help you understand how to secure your space with Qantas Freight.