Ground handling and other fees

We operate a network of ground handling terminals throughout Australia and in Los Angeles. Different charges apply for domestic and international shipments.

With total control at your fingertips, 24/7, you now have everything you need to make or change bookings online. While you can continue to make bookings with our Customer Service team, from 1 Oct 2020 a fee of A$30 (excl GST) per AWB will be introduced when you call or email our Customer Service team to make a booking, although some exceptions do apply.

Schedule of charges

The basic cost of air freight is determined by either the weight or the size of your shipment. Find out more about calculating your freight costs here.

Other fees will also apply depending on what is being shipped, any specialist handling requirements, other services that may be needed and how you book. Fees listed exclude GST unless otherwise stated. 

Qantas Freight reserves the right to recharge all or part of any ground handling fee if a shipment is rejected and resubmitted (completely or partially).


From 1 Oct 2020, a fee of A$30 (excl GST) per AWB will apply when you call or email our Customer Service team for general freight bookings.
For some freight movements, bookings will still need to be made via our Customer Service team and fees will not apply for bookings made over the phone or via email for the following international and domestic (if applicable) shipments:

  • Flights departing within 24 hours
  • Dangerous goods, including radioactive material
  • Special moves including firearms and valuable cargo
  • Itineraries which include interline (081 and other airlines) or trucking sectors (within AU or overseas) 
  • Oversize bookings
  • Splitting bookings
  • Human remains