Q-GO Express

Whether it’s electronic equipment, luxury cars or an online order that needs to move across the globe in a hurry, Q-GO Express gives you the option to move goods quickly.

  • With Q-GO Express, Qantas Freight offers you fast-tracked handling both on the ground and in the air
  • Receiving faster processing on arrival means you can deliver to customers sooner
  • Frequent Q-GO Express users can secure allocations to provide greater capacity certainty.

Key features

  • Priority space access - Yes, however space available is limited. For guaranteed freight uplift (or your money back), there's Q-GO Priority.
  • Money back guarantee -  No. For a money back guarantee please book Q-GO Priority.
  • Cancellation without cost - Yes.

Handling

  • Booking time - Express handling as per published standards at port of origin
  • Acceptance time - Short acceptance as per published standards at port of origin
  • Delivery time - Express handling as per published standards at port of destination
  • Special handling - Individually noted on load documentation and notice to operating captain
  • Dedicated labelling - Yes. Labels identify Q-GO Express freight to ensure handling of your freight receives express priority on the ground and in the air
  • Dangerous goods - Yes
  • Online tracking - Yes. Registered users can monitor Q-GO Express freight at important steps of its journey.
  • Freight monitoring - Dedicated guard or courier monitoring available by prior arrangement (subject to availability).

Domestic service times

  • Freight accepted by 10am will be available for collection no later than 5pm the same day in mainland capital (excluding Perth and Darwin)
  • Freight accepted after 10am will be available for collection the following day up until midday.

Important information

  • Times may vary in certain regional ports (and subject to change)
  • Additional handling time is required for dangerous goods
  • Shipments over 50kg are subject to available wide body capacity.

International service times

International services times - Q-GO Express

Passenger flights - unit load devices

Booking

Minutes before departure

180

Acceptance

Minutes before departure

90

Collection

Minutes after arrival

75

Passenger flights - loose freight

Booking

Minutes before departure

180

Acceptance

Minutes before departure

90

Collection

Minutes after arrival

90

Passenger flights - US bound loose freight without valid security declaration

Booking

Minutes before departure

360

Acceptance

Minutes before departure

270

Collection

Minutes after arrival

90

Please note all times are an estimate only and may be subject to change.

Equipment and facilities

  • Dedicated containers available - Yes. Shipper loaded units accepted by prior arrangement (subject to availability)
  • Loose freight - Yes. You may lodge loose freight if this suits your shipping needs
  • Security restricted strong rooms - Available at selected ground handling facilities by prior arrangement (subject to availability)
  • Coolrooms or freezers - Available at selected ground handling facilities by prior arrangement (subject to availability)
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Need more info?

Please phone Customer Service on 13 12 13 for further assistance (hours are AEST):

  • Monday to Friday - 08:00 to 18:00
  • Saturday - 08:00 to 16:00