Q-GO Priority

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When impossible deadlines require shipments to be moved more urgently than usual, there's Q-GO Priority, with guaranteed space on the Qantas flight of your choice.

Key features

Choosing Q-GO Priority ensures your goods receive priority over all other cargo. If any part of your shipment is not shipped as booked, there’s no charge as the money back guarantee applies (subject to conditions). 

  • You select the flight your goods travel on
  • Bookings accepted over the phone for domestic movements.

Domestic service times

  • Booking and acceptance times are a guide only and apply to capital cities and Qantas flights (not Jetstar)
  • Times may vary in some regional ports and additional handling time is required for dangerous goods shipments
  • Shipments over 50kg are subject to available wide body capacity.

Booking

  • Up to and including 50kg: 75 minutes before flight departure
  • More than 50kg: 90 minutes before flight departure

Acceptance

  • Up to and including 50kg: 45 minutes before flight departure
  • More than 50kg: 60 minutes before flight departure

Delivery collection

  • Up to and including 50kg: 45 minutes after flight arrival
  • More than 50kg: 60 minutes after flight arrival

International service times

International services times - Q-GO Priority

Passenger flights - Unit load devices

Booking

Minutes before departure

240

Acceptance

Minutes before departure

120

Collection

Minutes after arrival

120

Passenger flights- loose freight

Booking

Minutes before departure

240

Acceptance

Minutes before departure

180

Collection

Minutes after arrival

240

Passenger flights - US bound without valid security declaration

Booking

Minutes before departure

420

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

240

Freighter flights - Unit load devices

Booking

Minutes before departure

240

Acceptance

Minutes before departure

240

Collection

Minutes after arrival

120

Freighter flights - loose freight

Booking

Minutes before departure

360

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

480

Money back guarantee

The space available for Q-GO Priority goods is limited on each flight. Freight bookings will not be accepted if this allocation has been fully taken up.

For the money back guarantee to apply, goods must be booked and accepted by Qantas Freight or a nominated handling agent within the published cut off times above. The money back guarantee does not apply to shipments containing dangerous goods.

The money back guarantee does not apply when goods are not uplifted due to factors beyond the control of Qantas Freight including, but not limited to:

  • acts of God
  • riots, strikes, war or local disputes
  • payload restrictions
  • weather conditions
  • third party disruptions
  • defaults or omissions made by the forwarder, consignee or agent.

The money back guarantee will only apply to individual pieces which are over fifty kilograms (50 kgs) in weight, if such goods are booked for carriage through the Customer Service channel on 13 12 13. The money back guarantee does not apply for bookings over fifty kilograms (50 kgs) in weight which are made online.

All Q-GO Priority bookings outside Australia must be made via telephone with your local sales representative or customer service consultant.

Need more info?

Phone Customer Service on 13 12 13 for further assistance (hours are AEST):

  • Monday to Friday - 08:00 to 18:00
  • Weekends - 08:00 to 16:00 
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