Q-GO Priority

When impossible deadlines require shipments to be moved more urgently than usual, there's Q-GO Priority, with priority access to the Qantas flight of your choice.

Urgent life-saving medical shipments

Certain shipments, such as critical medical supplies, require special care. That's why it's important to select the right commodity when booking online and take extra precautions when labelling goods to ensure we can easily identify and manage these essential, life-saving medical shipments. Find out more

Key features

Here are the key benefits* of choosing Q-Go Priority for your shipment

  • Highest priority - your freight is uplifted before all other cargo
  • Latest booking window - book up to 75 minutes before departure for selected goods so last-minute freight can be accommodated
  • Book by selecting your preferred lodgement time to suit your urgent freight needs 
  • Later lodgement time – as late as 45 minutes prior to departure on selected Qantas flights for freight under 50kg
  • Earlier collection time - clears our terminal at its destination faster than other cargo
  • From 1 Aug 2021, option for Regulated Air Cargo Agents (RACA), Accredited Air Cargo Agents (AACA), or Known Consignors (KC)
    to select specific flights for their bookings

* Due to potential schedule changes on our domestic network, effective for bookings from 23 March 2020, the Money Back Guarantee usually available on Q-Go Priority will not apply as shipments may not travel on the selected flight. All other product benefits remain unchanged.

Domestic service times

  • Booking and acceptance times are a guide only and apply to capital cities and Qantas flights (not Jetstar)
  • Times may vary in some regional ports and additional handling time is required for dangerous goods shipments
  • Shipments over 50kg are subject to available wide body capacity
  • Freight requiring screening at the terminal must be presented at least 15 mins earlier than pre-screened freight to cater for additional security measures 
Q-GO Priority domestic service times
Lodgement cut-off times for domesitc Q-Go Priority shipments vary depending on the weight of the individual pieces and the departure port.
Enhanced security measures apply at selected ports. See below for details. 
  Weight
Up to and including 50kg More than 50kg
Booking
Minutes before departure
75 90
Acceptance
Minutes before departure
Account customer: 45 Account customer: 60
Non-account customer: 75 Non-account customer: 90

Screening requirements are in place for Adelaide, Brisbane, Cairns, Canberra, Coolangatta, Darwin, Hobart, Launceston, Maroochydore, Melbourne, Newcastle, Perth, Sydney and Townsville.
All freight must either be pre-screened and presented with a Consignment Security Declaration (CSD) or screened at the freight terminal.
Find out more.

Lodgement times for these ports are listed below. 

Acceptance (pre-screened freight)
Minutes before departure
45 60
Acceptance (screening at terminal)
Minutes before departure
Account customer: 60 Account customer: 75
Non-account customer: 90 Non-account customer: 105
Collection
Minutes after arrival
45 60

International service times

International services times - Q-GO Priority

Passenger flights - Unit load devices

Booking

Minutes before departure

240

Acceptance

Minutes before departure

120

Collection

Minutes after arrival

120

Passenger flights- loose freight

Booking

Minutes before departure

240

Acceptance

Minutes before departure

180

Collection

Minutes after arrival

240

Passenger flights - without valid security declaration

Booking

Minutes before departure

420

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

240

Freighter flights - Unit load devices

Booking

Minutes before departure

240

Acceptance

Minutes before departure

240

Collection

Minutes after arrival

120

Freighter flights - loose freight

Booking

Minutes before departure

360

Acceptance

Minutes before departure

360

Collection

Minutes after arrival

480

Q-GO Priority

Need more info?

Phone Customer Service on 13 12 13 for further assistance (hours are AEST):

  • Monday to Friday - 08:00 to 18:00
  • Weekends - 08:00 to 16:00