New York - JFK

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Important information: Effective 15 May to 15 September 2025, there is a temporary embargo on the uplift of pets and animals to and from New York. We will update our website when the embargo has been lifted.

Sales office

Qantas Freight office

Cargo Building 23
JFK International Airport
Jamaica, NY 11430. USA

Bookings and forwardings

Telephone : 1 800 227 0290 (Toll free within USA only)
Fax :1 (718) 244 8603 (JFK)
Fax: 1 (310) 665 2201 (LAX)
SITA: JFKFSQF
Email: qffreightusa@qantas.com.au

Google Map See in maps

Ground handling

Lufthansa Cargo

N. Service Rd. Bldg 23
JFK International Airport
Jamaica, NY 11430

Phone: 1-800-542-2746
Fax :1 (718) 289 7236
Email: jfkfhexp@dlh.de 

SITA :JFKFELH

Business hours

Business hours for Dallas/Fort Worth freight holding

Weekdays

Reservations³

06:00 to 20:00¹

Handling Agent

24 hours

Customs

07:00 to 23:00

Quarantine

07:00 to 23:00

Weekends

Reservations³

07:00 to 16:00¹

Handling Agent

24 hours

Customs

07:00 to 23:00

Quarantine

07:00 to 23:00

Holidays

Reservations³

08:00 to 16:30¹ ²

Handling Agent

24 hours

Customs

Closed

Quarantine

07:00 to 23:00

1 Pacific Time

2 Closed Thanksgiving, Christmas Day & New Year’s Day

Facilities

Handling capabilities

Features

Temperature control

Freezer: below 32°F

Security features

Strongroom

Safe

Dangerous goods storage

Storage

VAL and VUN handling/storage capability

Other

* Subject to availability.

Cut-off times

Cut off times for export lodgement

Q-GO Priority Plus

Booking window

Freighter

Midweek:
10:00 day before the flight

 

Weekend:
10:00 same day of the flight

Lodgement time

Freighter

Midweek:
14:00 day before the flight

 

Weekend:
17:00 same day of the flight

Booking window

Passenger

10:00 day of the flight

Lodgement time

Passenger

4 hours before departure

Q-GO Priority

Booking window

Freighter

Midweek:
10:00 day before the flight   

 

Weekend:
10:00 same day of the flight

Lodgement time

Freighter

Midweek:
14:00 day before the flight     

 

Weekend:
17:00 same day of the flight

Booking window

Passenger

10:00 day of the flight

Lodgement time

Passenger

4 hours before departure

Q-GO Express

Booking window

Freighter

Midweek:
08:00 day before the flight   

 

Weekend:
08:00 same day of the flight

Lodgement time

Freighter

Midweek:
14:00 day before the flight   

 

Weekend:
17:00 same day of the flight

Booking window

Passenger

08:00 day of the flight

Lodgement time

Passenger

6 hours before departure

Q-GO Classic

Booking window

Freighter

Midweek:
08:00 day before the flight   

 

Weekend:
08:00 same day of the flight

Lodgement time

Freighter

Midweek:
14:00 day before the flight   

 

Weekend:
17:00 same day of the flight

Booking window

Passenger

08:00 day of the flight

Lodgement time

Passenger

6 hours before departure

Dangerous goods

Booking window

Freighter

Midweek:
08:00 day before the flight   

 

Weekend:
08:00 same day of the flight

Lodgement time

Freighter

Midweek:
12:00 day before the flight   

 

Weekend:
12:00 same day of the flight

Booking window

Passenger

08:00 day of the flight

Lodgement time

Passenger

10 hours before departure

Collecting your pet

Please keep this information on hand when collecting your pet(s).

  • AWB Number
  • Flight Arrival

Contact and collection details

Your pet will be available to pick up from Lufthansa Cargo.

Qantas Freight
c/o Lufthansa Cargo,
Cargo Area B BLDG
23, North Service Road, Jamaica,

Tel: 1800 542 2746,
Call options; 5 - 535 - 3

How to arrange your pet’s clearance:

  1. On the day of your pet(s) arrival, please make your way to the Qantas Freight Terminal approximately 120 minutes after flight arrival. Once USDA have completed arrival processing for your pet our team will pass the arrival documents to you to enable US Customs processing.
  2. You will be directed to the closest available US Customs office located at Building 77, North Boundary Road, JFK to organise a customs release. Customs clearance is the responsibility of the owner. Note you will also need a vehicle to travel from the Qantas Freight terminal to the customs office and return.
  3. Your animal(s) will be held at Qantas Freight until you return from the customs office. A landing fee of USD89.00 per consignment is payable. Payment can be made by cash only.
  4. Upon completion of the above, our team will release your pet(s) to you.

If you have any questions, please contact the Qantas Office during business hours (0600 – 1700 Mon-Friday; 0600-1400 Saturday) on 1 800 227 0290 (USA free phone). If you are still in Australia, call 13 12 13