Melbourne

International freight handling

Address

IMPORTANT INFORMATION REGARDING IMPORT PROCESSING
To comply with the State's public health regulations, we're experiencing some staff shortages which is impacting our import operation. It may take up to three days to clear freight. 
Please track your shipment via AWB online and wait for the status to show as ready for delivery before arriving at the terminal.
We appreciate your patience as we work to minimise the disruption. 

Cnr Service and Francis Briggs Road

Melbourne Airport VIC 3043

Lodgement hours

Loose freight

Monday to Thursday - 08:30 to 18:00*
Friday - 08:30 to 21:00*
Weekends and public holidays - 08:30 to 12:00*

For the safety and protection of all, customers entering our terminals must read and adhere to our safety standards at all times.

 

Bypass freight - shipper loaded/ULDs

Monday to Friday - 06:00 to 21:00*
Weekends and public holidays - 06:00 to 13:30*

* Please note that wait times may vary during staff shift changes as we implement new safety measures in our terminals to ensure we're COVID-safe. We apologise for any inconvenience. 

Collection hours

We're experiencing delays of up to three days for import processing. Please check status online before proceeding to the terminal.

Monday to Thursday - 06:00 to 16:30*
Friday - 06:30 to 16:30*
Weekends and public holidays - 06:00 to 12:00*

For the safety and protection of all, customers entering our terminals must read and adhere to our safety standards at all times.

* Please note that wait times may vary during staff shift changes as we implement new safety measures in our terminals to ensure we're COVID-safe. We apologise for any inconvenience. 

Contact

Business hours

13 12 13
freightcustomerservice@qantas.com.au