London - LHR

Sales office

Qantas Freight office

Unit 1, Dnata City,
Northumberland Close,
Stanwell, Middlesex
TW19 7LN
Telephone: +44 (0) 1784 422 720
Email: londonfreight@qantas.com.au

Retail baggage services (including unaccompanied baggage)

Air & Ocean Logistics Limited*
Telephone: +44 1753 689820
Fax: +44 1753 689422
Email: operations@airoceanlogistics.co.uk

Ground handling

Dnata

Unit 1, Dnata City,
Northumberland Close,
Stanwell, Middlesex
TW19 7LN

Telephone: +44 1784 422700
Email: u1.dutymanager@dnata.co.uk

Business hours

Business hours for London (LHR) freight handling
  Weekdays Weekends Holidays
Reservations 09:00 to 17:00 Closed Closed
Handling agent 24 hours 24 hours 24 hours
Customs 09:00 to 17:00 09:00 to 15:00¹
Closed
Quarantine 24 hours 24 hours 24 hours

¹Available only for perishables, livestock and baggage

Facilities

  • Dedicated AUI handling
  • Coolroom
  • Re-icing
  • Strongroom
  • Safe

Cut-off times

Freight collection and lodgement times at London (LHR) airport.
  Cut-off for export lodgement Import documents available for collection Import freight available for collection
Loose shipments Preloaded units Loose shipments
Preloaded units
Loose shipments
Preloaded units
QF cargo
6 hours 4 hours 2 hours 2 hours 6 hours 4 hours
Express/QFF
1.5 hours 1.5 hours 1.5 hours 1.5 hours
1.5 hours
1.5 hours
Express/ OBC/UCB
1.5 hours
1.5 hours
1 hour 1 hour 1 hour
1 hour
QF mail
2 hours
2 hours
1 hour
1 hour
1 hour
1 hour


* Unaccompanied baggage services are provided by third parties and not by Qantas. Qantas is not affiliated with these third parties and recommends customers do their own research in relation to the services provided by these third parties and their terms and conditions.