Help

A range of air freight terms are used in our industry. So, we’ve put together a glossary to demystify some of the most commonly used words.  

It's very important for freight to be labelled correctly with the AWB and number of pieces. Print your own label and make sure your AWB is clearly displayed on your box to ensure a smoother lodgement process.

Freight and forms tend to go hand in hand. That's because of the many regulatory and legislative requirements that govern the safe and secure transport of goods around the country, and the world. You'll find them all here.

Find out the steps and supporting documents needed to lodge a claim with Qantas Freight.  Options and timeframes from there vary depending on location and extent of damage or loss sustained.

Find information on the most suitable service for your freight needs, how to quote and book, lodgement and collection times, various unaccompanied baggage services, plus importing guidelines and more.

We ship over 4,000 items daily to over 500 destinations globally. So there’s every chance we can get your freight to where it needs to go; safely, securely and on time. Open your business account with us today.

First time booking your international air freight online? Here are some of our most frequently asked questions to help you get started.

Find information on the most suitabe service for your freight needs, how to quote and book, lodgement and collection times, various unaccompanied baggage services, plus importing guidelines and more.

When travelling with pets there can be many things to consider, including the need for any permits, quarantine requirements, crate logistics and much more. This extensive help section also includes FAQs to address all your pressing questions.