Pets travelling with us this summer?

Australia's climate can vary a great deal from place to place. For your pet's safety, it's important to consider the expected weather conditions at the departure, arrival and transfer ports, especially during the hot summer months. 

Owners should consider avoiding booking pet travel during the hottest parts of the day. We strongly recommend that when forecasted temperatures are expected to be above average, customers review their plans and if possible, change flights to either early morning or late afternoon/evening departure.
Each pet is unique and can react very differently to the environment around them, especially when travelling. Some breed can experience heightened anxiety levels both prior to and during the flight. Owners are best placed to determine their pets' suitability to travel and should consider all factors when determining the best time to travel. 

We've included some flight tips below to help ensure you and your pet are adequately prepared for the flight. 

Extreme weather considerations
When temperatures are forecast to exceed 35°C, we'll rebook or cancel any pet booking without penalty. If you feel the weather won’t be suitable for your pet, let us know by sending us an email with your AWB number or call us on 13 12 13 and we’ll rebook your pet on another flight at no additional air freight cost.

Find more information on our Pet and animal transport page or visit our FAQs