Pet booking policy update

An important update to our pet travel policy due to the ongoing changes across our domestic network.

Pet booking policy update

At Qantas, safety is our first priority. In our terminals and in the air, we’re focused on protecting our staff, our customers and all the pets and animals who fly with us. We need to ensure that we're offering pet transport in a safe and convenient way and addressing all the latest safety measures recommended by health authorities for pet travel.

Preparing for travel this summer

During the hottest months of the year, it's important to consider the expected weather conditions at the departure, arrival and transfer ports for the safety and comfort of pets. Please talk to your pet specialist if forecasted temperatures are expected to be above average on the day of travel, as each pet is unique and can react very differently to the environment around them, especially when travelling. 

Our revised pet travel policy

We've changed our booking process for the safety and wellbeing of all. 

From 19 Aug 2020, direct bookings via qantasfreight.com, email and phone for domestic pet travel have been suspended. Bookings can continue to be made through one of our preferred pet travel specialists

Customers wishing to collect their pet at the domestic terminal (not an option in Sydney) must arrange this with their pet travel specialist, as details will need to be provided on the air waybill.

Book with a pet travel specialist

Any new booking for domestic pet and animal transport made on or after 19 Aug 2020 will need to be booked via a Qantas Freight-approved pet travel specialist.

Pet travel specialists are the experts in handling every part of your pet’s journey. From making the booking with us to managing the drop off and pick up at our terminals, their staff are fully trained and experienced in all the protocols required for safe lodgement and collection of pets and animals. This is particularly important in times when disruptions may be more common as a result of operational changes due to the COVID-19 pandemic.

Qantas Freight has a list of pre-approved pet travel specialists who have been certified to manage the more complex travel requirements of brachycephalic dog breeds. They are experts in all types of pet transport  - not just brachycephalic breeds who require additional checks to ensure they are fit for air travel - so take a look and select an agent from our approved list.