Pet booking policy updates

An important update to our pet travel policy due to the ongoing changes across our domestic network.

Pet travel update

At Qantas, safety is our first priority. In our terminals and in the air, we’re focused on protecting our staff, our customers and all the pets and animals who fly with us. 

We know it’s important for you to have peace of mind when it comes to pet travel. And we’re the same. We need to ensure that we can offer pet transport in a safe and convenient way and at the same time, ensure that we’re addressing the latest safety measures recommended by health authorities.

The ever-changing landscape has led us to review our pet travel operation to protect the wellbeing of all resulting in a temporary change to our pet travel policy. 

Our revised pet travel policy

To reduce the number of people visiting our terminals and help stop the spread of COVID-19, we’re temporarily amending our pet and animal booking, lodgement and collection process.  

Effective from 19 Aug 2020, we will be suspending direct bookings via qantasfreight.com, email and phone for domestic pet travel.

All existing bookings made directly with Qantas Freight will be honoured for travel prior to 1 Sept 2020. 

Domestic bookings can continue to be made through one of our preferred pet travel specialists.

Keeping your pets and animals moving safely is our priority

We're changing our processes for the safety and wellbeing of all and bookings must be made through a pet travel specialist.

Book with a pet travel specialist

Any new booking for domestic pet and animal transport made on or after 19 Aug 2020 will need to be booked via a Qantas Freight-approved pet travel specialist.

Pet travel specialists are the experts in handling every part of your pet’s journey. From making the booking with us to managing the drop off and pick up at our terminals, their staff are fully trained and experienced in all the protocols required for safe lodgement and collection of pets and animals. This is particularly important in times when disruptions may be more common as a result of operational changes due to the COVID-19 pandemic.

Qantas Freight has a list of pre-approved pet travel specialists who have been certified to manage the more complex travel requirements of brachycephalic dog breeds. These pet travel specialists are experts in all types of pet transport and can arrange travel for other breeds of pets and animals (not just brachycephalic breeds who require additional checks to ensure they are safe for air travel), so take a look at your options and select your preferred agent from our approved list.