Pet booking policy update

An important update to our pet travel policy due to the ongoing changes across our domestic network.

Pet booking policy update

At Qantas, safety is our first priority. In our terminals and in the air, we’re focused on protecting our staff, our customers and all the pets and animals who fly with us. We need to ensure that we're offering pet transport in a safe and convenient way and addressing all the latest safety measures recommended by health authorities for pet travel.

Extreme weather conditions   

Each pet is unique and can react very differently to the environment around them, especially when travelling. Extreme weather conditions can impact pet comfort and safety, so please seek advice from your pet specialist if forecasted temperatures or other adverse weather conditions are expected at departure, arrival or transfer ports on the day of travel.  

Collecting your pet from our terminals

You can choose to collect your pet yourself (excluding brachycephalic breeds) by pre-arranging it with your pet travel specialist, however to ensure the safety of all, before proceeding to our terminals all customers must read and understand our safety checklist.

Our revised pet travel policy

We've changed our booking process for the safety and wellbeing of all. 
From 19 Aug 2020, direct bookings via qantasfreight.com, email and phone for domestic pet travel have been suspended. Bookings can continue be made through one of our preferred pet travel specialists

If you wish to collect your pet at the domestic terminal, you'll need to arrange this with your pet travel specialist, as details must be included in the booking and appear on the air waybill. Everything you need to know about picking up your pet can be found in our simple guide

 

 

Book with a pet travel specialist

Any new booking for domestic pet and animal transport made on or after 19 Aug 2020 will need to be booked via a Qantas Freight-approved pet travel specialist.

Pet travel specialists are the experts in handling every part of your pet’s journey. From making the booking with us to managing the drop off and pick up at our terminals, their staff are fully trained and experienced in all the protocols required for safe lodgement and collection of pets and animals. This is particularly important in times when disruptions may be more common as a result of operational changes due to the COVID-19 pandemic.

Qantas Freight has a list of pre-approved pet travel specialists who have been certified to manage the more complex travel requirements of brachycephalic dog breeds. They are experts in all types of pet transport - not just brachycephalic breeds who require additional checks to ensure they are fit for air travel - so take a look and select an agent from our approved list.