Pet booking policy update

An important update to our pet travel policy due to the ongoing changes across our network.

Pet booking policy update

At Qantas, safety is our first priority. In our terminals and in the air, we’re focused on protecting our staff, our customers and all the pets and animals who fly with us. We need to ensure that we're offering pet transport in a safe and convenient way and addressing all the latest safety measures recommended by health authorities for pet travel.

Changes to international pet travel 

Pet and animal bookings have been temporarily suspended to London and Vancouver when travel commences to these locations. For all other destinations, bookings for international pet travel need to be made through one of our preferred pet travel specialists.

Our revised pet travel policy

From 19 Aug 2020, direct bookings via qantasfreight.com, email and phone for domestic pet travel have been suspended. Bookings can continue be made through one of our preferred pet travel specialists and itineraries are limited to single sector bookings. Trips with more than one sector will need to be booked separately. Pets must be collected at the transfer point by the agent and re-lodged between 90 and 120 mins prior to onward flight under the new AWB, so please keep this in mind when reviewing flight options. 

If you wish to collect your pet at the domestic terminal, talk to your pet travel specialist and review our simple guide so you know how to prepare. 

 

 

Book with a pet travel specialist

Any new booking for domestic and international pet and animal transport made on or after 19 Aug 2020 will need to be booked via a Qantas Freight-approved pet travel specialist.

Pet travel specialists are the experts in handling every part of your pet’s journey. From making the booking with us to managing the drop off and pick up at our terminals, their staff are fully trained and experienced in all the protocols required for safe lodgement and collection of pets and animals. This is particularly important in times when disruptions may be more common as a result of operational changes due to the COVID-19 pandemic.

Qantas Freight has a list of pre-approved pet travel specialists who have been certified to manage the more complex travel requirements of brachycephalic dog breeds. They are experts in all types of pet transport - not just brachycephalic breeds who require additional checks to ensure they are fit for air travel - so take a look and select an agent from our approved list.

Collecting pets from terminals

You can choose to collect your pet yourself (unless classified as a brachycephalic breed, in which case your pet specialist must collect on your behalf) by pre-arranging it with your pet travel specialist.
However, to ensure the safety of all, before proceeding to our terminals all customers must read and understand our safety checklist as it's important that you understand the safety measures in place at our terminals to protect our staff, our customers and the pets that travel with us.