Sydney

Monday - 05:00 to 00:00* (midnight)
Tuesday - 24hrs*
Wednesday - 24hrs*
Thursday - 24hrs*
Friday - 00:00 (midnight) to 22:00*
Saturday – 05:00 to 22:00*
Sunday – 05:00 to 22:00* 
Public holidays - 06:00 to 22:00*

For the safety and protection of all, customers entering our terminals must read and adhere to our safety standards at all times.

* Please note that lodgement hours are subject to schedule changes at short notice and wait times may vary during staff shift changes as we implement new safety measures in our terminals to ensure we're COVID-safe. We apologise for any inconvenience. Please read the special conditions for lodging freight at Sydney Domestic terminal. 

Non-account customers are required to present two forms of ID and pay with card when lodging goods. 

Monday - 05:00 to 00:00* (midnight)
Tuesday - 24hrs*
Wednesday - 24hrs*
Thursday - 24hrs*
Friday - 00:00 (midnight) to 22:30*
Saturday – 05:00 to 22:00*
Sunday – 05:00 to 22:00* 
Public holidays - 06:00 to 22:00*

For the safety and protection of all, customers entering our terminals must read and adhere to our safety standards at all times.

* Please note that collection hours are subject to schedule changes at short notice and wait times may vary during staff shift changes as we implement new safety measures in our terminals to ensure we're COVID-safe. We apologise for any inconvenience. Please read the special conditions for collecting freight at Sydney Domestic terminal.

Safety at our terminals is our first priority and we want to ensure that all customers visiting our facilities at Terminal 2 are aware that our lodgement and collection area is in close proximity to our operational areas. Please read and familiarise yourself with the safety measures in place for cars/vans and trucks to create a safe experience when visting our domestic terminal. 

In our terminals, customers must adhere to our safety principles which include:

• Follow directional signage for vehicles and pedestrians including parking bays and footways
• Remain in vehicles when waiting in equipment areas, forklift zones and dock areas unless for operational purposes 
• Wear high-vis clothing and steel cap boots when entering docs or forklift/truck bays
• Practise COVID-safe principles including sanitising hands and staying at least 1.5m apart
• Wear a mask – if you don’t have one, we can provide you with a single-use mask which will need to be disposed of off-site 

For safety reasons, children under 17 years old are not permitted in the terminal.

All freight from Sydney must be pre-screened and presented with a CSD or screened at the terminal and fees will apply. Find out more.

• 13 12 13
• freightcustomerservice@qantas.com.au
• After hours supervisor: +61  2 9952 9753 or mobile: +61 400 117 522