News

Published 21 February 2025

Urgent repairs to machinery will be taking place at our Sydney International Terminal from 6am to 12pm on 24 February 2025. This may impact freight collections during this time.

Freight arriving on services after 6am will still be processed and available for collection through the bypass lane. However, any freight already on hand—arrived before 6am on Monday, including shipments from today, 22 February, and 23 February—will not be accessible until after 12pm on 24 February, as it will be on the machinery that is temporarily out of service.

We strongly encourage customers to collect any freight already landed before the maintenance period to avoid any delays. We apologise for any inconvenience this may cause and appreciate your understanding.

Published 18 December 2024

We have received advise from the Department of Home Affairs, Cyber and Infrastructure Security Centre (CISC) regarding non-compliant cargo description fields in Air Waybills (AWB) and Cargo Security Declaration (CSD).

View this important summary for more information on how to ensure your descriptors comply with the relevant legislation.

Published 15 November 2024

Effective from 17 November 2024, international Terminal Service Fee invoices will be released every Sunday. The weekly invoice cycle, which is from Sunday to Saturday, will remain unchanged and invoice payment terms will continue to be specified on the invoice.

Published 4 November 2024

Due to changes in security requirements, effective 1 November 2024, a temporary embargo is in place for all air freight destined for, or transiting via, any port in USA if the shipment originates in Dili, Noumea or Port Moresby and is transiting via Australia. The embargo applies to uplift on all Qantas or Jetstar services. 

Published 19 October 2024

Our Domestic Invoices will now be released every Sunday. 

The weekly invoice cycle, which is from Sunday to Saturday, will remain unchanged and invoice payment terms will continue to be specified on the invoice.

Published 9 October 2024

On 4 September 2024, the US Customs and Border Protection (CBP) announced a nationwide rejection of vague cargo descriptions in Air Cargo Advance Screening (ACAS) for any freight arriving or transiting in the US.

The new policy will take effect from 12pm (USA EST) on 12 November 2024.

From this date, ACAS files will need to include more detailed cargo descriptions. Any non-compliant, vague descriptors will be rejected and freight will not be loaded at origin until the cargo descriptions have been amended to be compliant.

Please note that if a hold is placed on one HAWB, the entire MAWB will not be uplifted. If a MAWB/HAWB is co-loaded on a ULD with other MAWBs, the entire ULD will be held from uplift.

Visit the US CBP for more information about acceptable descriptions and Cargo Systems Messaging Service rejection messages. 

Published 30 September 2024

The Indonesian Quarantine Authority (IQA) has advised that new quarantine requirements will be effective from 1 October 2024 for selected shipments into Indonesia. Exports of animal and animal products (including meat and meat products), fish and fish products, and plant and plant products must submit notification of shipment into Indonesia prior to uplift. We recommend exporters contact their local representative in Indonesia for further information.

Published 26 September 2024

The Australian Government has mandated temporary restrictions on all airlines operating to Australia, for certain items originating in 55 European countries, including at all tranship locations. These restrictions are effective immediately and will remain in place until further notice. 

Restrictions
The following shipments must not be accepted for uplift on Qantas Group aircraft and are prohibited from entry into Australia: 

• Cargo weighing more than 500g booked by an unknown shipper.
• Unless tendered by a Known Consignor, shipments that contain liquids, aerosols or gels and are packaged in the same consignment as battery-operated, electrical or electronic items, batteries, or analogue or electronic devices.

List of European countries

If you have any questions or require further clarification, please contact your local Qantas UK/Europe sales representative.

*International flights remain subject to government and regulatory approval.

#Seasonal flights.