On 17 Sep 2021, we were notified that a contractor working in our Domestic Freight warehouse between 05:00 and 13:00 on Wed 15 Sep 2021 and Thu 16 Sep 2021 has tested positive for COVID-19.
All standard COVID-safe protocols have already been implemented including deep cleaning of all shared work areas, identifying and advising all close contacts to get tested and self-isolate, and we've also introduced further workforce segmentation so that we can continue to operate from the facility and keep freight moving.
Whilst we’re doing everything we can to operate as normal, safety is our first priority. There may be slight delays, especially in peak periods over the coming days as we implement additional measures to ensure the safety and wellbeing of all.
Thanks for your patience and understanding.
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Please see our Canberra terminal page for updates on closures announced by Canberra Airport Authority.
We've suspended our passenger services across the Tasman due to travel restrictions imposed by Federal Government. Find out more.
All states and territories are regularly amending lockdowns and border restrictions to reduce the risk of community transmission. These changes have a significant impact on our flying operation resulting in last-minute changes to schedules or flight cancellations. As the flight your freight has been booked on may be impacted by schedule changes, we recommend you check the status of the flight online before you arrive at the terminals. For regional carriers such as REX Airlines, please visit their website to confirm flight status.
It's important to follow all the required safety practises when planning a visit to our terminals. In some major terminals including Sydney and Melbourne, masks must be worn at all times both within and in areas surrounding our terminals.
Please have freight prepared properly, labelled correctly and ready for lodgement to minimise the time spent in shared zones. Also remember to ensure masks are well-fitted and worn appropriately, fully covering both nose and mouth, and hands are sanitised before entering the terminals.
Our updated pet travel policy means that all pet bookings must be booked through a pet travel specialist. From 8 Jul 21, pet travel itineraries will be limited to single sector bookings to avoid the complexity of transfers due to disrupted schedules which are impacting onward connections.
Travel requiring more than one sector will be booked by your preferred pet agent as two separate bookings. Your pet will be collected at the transfer point by your agent and re-lodged for the second flight between 90 and 120 mins prior to departure.