Latest News

All our latest updates and news on the Qantas Freight operation.

Important information about the latest NSW stay-at-home orders

Be COVID-safe in and around our terminals   

It's important to follow all the required safety practises when planning a visit to our terminals. In some major terminals including Sydney and Melbourne, masks must be worn at all times both within and surrounding our terminals. Please ensure masks are well-fitted and worn appropriately, fully covering both nose and mouth. Customers must sanitise hands before entering the terminals and have prepared freight ready for lodgement to minimise the time spent in shared zones.   

Check flight schedules before you lodge your freight

Due to ongoing travel restrictions and last-minute changes to schedules or flight cancellations, the flight your freight has been booked on may have been cancelled or rescheduled. Please check on the operating airline website (eg REX) for any flight updates before leaving to lodge freight.

Changes to our pet booking policy

Our updated pet travel policy means that all pet bookings must be booked through a pet travel specialist. From 8 Jul 21, pet travel itineraries will be limited to single sector bookings to avoid the complexity of transfers due to disrupted schedules which are impacting onward connections.
Travel requiring more than one sector will be booked by your preferred pet agent as two separate bookings. Your pet will be collected at the transfer point by your agent and re-lodged for the second flight between 90 and 120 mins prior to departure. 

Collecting your pet at the terminal?

Before proceeding to our terminals, all customers must read and understand our safety checklist and adhere to all the safety measures in place at our terminals to protect our staff, our customers and the pets that travel with us.