Latest News

All our latest updates and news on the Qantas Freight operation.

Fire Resistant Containers now in trial

Domestic and international trials have commenced with three of the leading fire-resistant ULD manufacturers - Nordisk, Safran and Satco. Up to 12 FRC units (10 LAYs and 2 AAYs) will be introduced to our ULD range for use on domestic Australia flights, before the trial expands to include our international network. Find out more.

Introducing Dock Direct

Dock Direct is our new, all-digital management platform which links our refreshed online portal with a new, purpose-built mobile app for drivers. Designed exclusively for our Australian International Terminal customers, Dock Direct will be rolled out soon, starting with Import Collections in Sydney at Terminal 1 and Terminal 3. Find out more.

New Australian IRBs now online

A fresh design, with simpler displays, enhanced content plus freighter rates. Our International Rate Books from Australia have been upgraded, making it easier to compare and view rates for the range of products you use. Find out more.

Split shifts at our terminals

We've introduced roster segmentation at our terminals, as an additional COVID-19 safety measure for our staff and visitors to the terminal. During shift changes, there may be slight delays to front counter support and freight processing and we apologise for any inconvenience.

Changes to our pet booking policy

Our updated pet travel policy means that all pet bookings must be booked through a pet travel specialist. From 19 Aug 2020, domestic pet travel itineraries will be limited to single sector bookings and trips with more than one sector will need to be booked separately
to avoid the complexity of transfers due to disrupted schedules which are impacting onward connections. Your pet will be collected at the transfer point by your agent and re-lodged for the second flight between 90 and 120 mins prior to departure. Accompanied pet travel is not available until further notice. 
Effective from late April 2022, pet travel specialists can book pet travel on selected flights between Australia and Vancouver. Bookings can also be made on selected flights between Australia and London for travel from 19 June 2022. The temporary suspension on pet travel from Hong Kong to Australia, effective from January 2022, remains in place. All international pet travel must be booked through one of our preferred pet travel specialists.

Collecting your pet at the terminal?

Before proceeding to our terminals, all customers must read and understand our safety checklist and adhere to all the safety measures in place at our terminals to protect our staff, our customers and the pets that travel with us.